Charlesgate Suites

This property was amazing! From communication to cleanliness to location! I was beyond impressed! I will be staying here exclusively when returning to Boston! Fantastic management!

Stayed in the one bedroom suite with family of 5, it was a perfect stay. Suite was beautifully decorated and bed was as comfortable as my bed at home. Kitchen had everything we needed for dinner in. Close to T and Fenway, area felt very safe and walkable with kids. Utilized parking out back which was convenient. Would definitely stay again when visiting Boston.

My daughter and I stayed here for a couple days while she was checking out BU. It’s a great location near the university. Beautiful old building and recently renovated. We contacted the hotel a couple times and they were quick to respond and very friendly. I hope to stay here again in the future.

Beautiful property and a great team who are very helpful for anything guests may need. Will definitely stay here again.

We had an excellent stay, it was nice and clean. The location was amazing. The service had some slight hiccups with communication but overall very good and helpful when needed. It did get warm in the room at times because the AC couldn’t stay at a certain temperature consistently, but not to a point where it was uncomfortable. Would definitely recommend and would come back if we ever visit Boston again.

Except for the lack of an elevator and a little mixup in the door codes, everything works for a comfortable stay

In the end, we had a fine stay. The beds were comfortable, it was immaculately clean, and the location worked well for us. However, we have some serious concerns. The HVAC did not respond to the wall thermostat and it was stiflingly hot inside 90% of our stay. Most concerning is the door lock situation. Our original room did not lock at all! While we were moved to different room, it took quite a bit of back and forth to make it happen and not until late in the evening. Then I spent another 20 minutes at the front door in my PJs working out the code for the front door at street level. The customer service representative was helpful but this NEVER should have happened. Ensuring a secure door lock is perhaps one of the most important aspects of a hotel. Adding to the fact there is no way to secure room door from inside, I was never entirely comfortable during my stay

Having gone to college and lived in the area years ago, I was excited to find this property to be our homebase asI took my children on collgege tours. It is a beautiful brownstone just a few minutes walk from the Kenmore T station, but it was incredibly quiet!. Knowing there are dorms and fraternity houses close by, I wondered if it would be chaotic and loud, but it was peaceful and serene. The unit itself was beautiful and had everything we needed for 3 of us to stay comfortably. Everything was immaculate. The only downside (which I knew going in) was staying on the 3rd floor with no elevator. However, our beautiful view more than made up for having to lug suitases up and down.

We loved the apartment and amenities! We were not pleased with the support when appliances didn't work (delay time was too long). One issue could have been easily been taken care of over the phone (directions on how to use the stovetop), but it took two days so we couldn't prepare the food we purchased.