Premier Inn Boston

Having arrived after a six hour drive, we quickly realized I had booked the wrong type of room (double instead of twin) the receptionist sorted the mistake even though they were fully booked, and even booked us a taxi for our meal out, nothing was a problem, we had drinks at the bar when we arrived back from our day out and even though the restaurant was closed, they provided numbers for takeaways incase we got hungry, the whole experience was faultless, the breakfast was excellent and set us up for the day, staff were genuinely warm and welcoming, it's our second time at the hotel and we look forward to returning next year

Don't do it! A very tired example of a Premier Inn. No phone signal, poor Wifi, missing hanging rail. Restaurant looks derelict from the road.

After a disastrous 7 5 hour drive to the hotel yesterday the 4th of July 2025, your receptionist, Jane was a breath of fresh air. Jane was so friendly and welcoming, my mood from the drive was totally changed. Jane couldn't have been more helpful, and for the 1st time in a long time, Jane asked if she could book a table for me, which I happily excepted. I was going to go to the supermarket and get something, but Jane's pleasant attitude convinced me to eat in the restaurant, a meal I fully enjoyed, from ordering, been served and eating it. Even the chef who was helping in bar was wonderfully helpful and chatty. When I checked out this morning, I think it was Bekky was wonderful this morning. The only criticism I can give the hotel was the shower. Worked great, but it's a fixed head which makes washing soap from lower body somewhat harder as I can no longer do hand stands. All in all, the hotel was great and very quiet. Please make sure Jane is informed as she really is a credit to your staff, and after 30yrs in the hotel trade, I don't say that on a whim.

We have stayed at The Premier Inn on many occasions booking through their Website… On this occasion we booked through “StayforLong” Website, and what a disaster!!! We experienced problems last weekend when we were sent a email requesting payment, this was resolved by a phone call, and reassured that the payment had been taken. To our astonishment on our arrival, we were told that we owed £111. I tried to call this office , but had no luck. Rachel who was on the desk at the hotel, sorted everything in a very professional manner.. And for the trouble that we had and embarrassment in front of other customers with this Booking Agency StayforLong Rachel gave us a Complementary Breakfast.. Definitely 5 Star Service Every Premier Inn needs a Rachel..

We stayed in room 17, the shower rail (where you would normally put your towel) had come off the wall and not been replaced, not the end of the world but would have been nice. The plug in the sink was stuck so the sink wouldn’t drain, reported to reception in the morning and apparently this is an ongoing problem in the that room. After my shower I went to dry my hair and the hairdryer started smoking. The room was clean, the staff were pleasant, the staff on the bar in the evening were pleasant too. Went for breakfast the next morning which is what lets this place down. We paid for a full English which was nice, but there were never any plates or cups available, one customer asked someone for some more cups and was told ‘not right now no’ The staff seem pretty low, one member of staff even told a customer she has had enough. The continental breakfast was terrible, very bare, I’d have been very disappointed if that was what I paid for. I think you need to take care of your staff more and then they will go that extra mile for the customers. Seems like a management issue to me. Usually you know what you are getting with a premier inn but this is definitely the worst I’ve stayed in to date, mainly let down by the restaurant. There is a play area there but is currently out of action, not sure if any plans to replace?

Lovely staff , car park needs resurfacing but plenty of parking. Family room nice and big but rooms too hot ! We had 1 fan and window only opened about 2 inches. We had a great breakfast in the Brewers Fayre - kids absolutely loved it . Would recommend