Tài Khoản Khách
ngày 6 tháng 4 năm 2024
Terrible, as someone who does not regularly look at the stability, or comfort, of a hotel this one shocked me. I was aware before arriving here that it would be a 3 star hotel- yet at this point I have no clue how the hell it managed that. Whilst the rooms looked nice there was no customer service at all: Rude management: I know people who have been refused access to more accessible rooming, some having to be in major discomfort due to having to share, let me repeat *share* a room with another person of their gender, despite their desperation to be moved to a more comfortable 2 bed room. Poor security: I was given keys but I am sure as hell glad I hid my wallet behind lock and key as I heard minors, presumably from a school trip, complain many times about loss of money, something I simply do not understand how it can pass- along with this I also felt a sense of discomfort as I was in the hotel. There was no mention of any animals in this establishment, as I arrived there was smells of dogs and feces, something I would soon to link to the dogs they kept in *community areas*, At no point did the hotel do any thing to sanitise the smell of cigarettes or smoke from previous people staying in the hotel, and never did I see them clean up any of the ash in the fireplace- another thing I was unaware they would use during my stay. I want to elaborate on the old lady who seemed to inhabit this horrific establishment, she was not only rude, but refused to try to communicate past language barriers, and would be yelling in Italian to the students who seemed not to mind or realise they were being yelled at, this particular lady seemed to have some threatening sense to her, I would often catch her staring snivingly at the students, minding their own business and seemed to be somewhat polite There was also some poo on the floor near the fire, I don't even want to clarify on that subject, please do better.
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