Viajeros Hostel Boracay

We booked a family room for 7 people at this hostel, but when we arrived, we were disappointed to be given a room with 4 bunk beds and a transparent sliding door, which seemed meant for solo travelers. We didn’t say anything at first, but on the 2nd day, we found out that the door wouldn’t lock. When we asked an attendant to help, he was surprised and asked who put us in that room, saying we were supposed to be in a family room without a transparent door. Since we were in a hurry, we told him we would deal with it after our trip. When we got back, we spoke to the attendant who originally checked us in. Instead of apologizing, he said the family rooms were sold out, so he put us in any available room without telling us. When we asked if we could move to a different room, he refused. Luckily, a female attendant stepped in and said she would arrange for us to move to another room, which she would have cleaned right away. We appreciated her help, but to avoid more stress, we decided to stay in the room we were given. However, we feel it’s important to mention the rude behavior from the male attendant, which affected our stay.