Ondus Boracay Resort

Unfortunately, our stay at this hotel was extremely disappointing, and we were forced to leave due to terrible service. Firstly, our room was not cleaned throughout the entire day. We requested housekeeping at the front desk, and were told it would be done. However, when we returned to the hotel at 7 PM, the room still hadn’t been cleaned, even though it was around 2 PM when we had initially asked for the service. The housekeeping staff even lied to our faces, claiming they were calling the manager, but the manager never showed up. Resolving the issue took us a full hour. The next day, we spoke to the hotel manager, and his attitude was appalling. He was extremely unfriendly and refused to listen to our complaints. By the end of the conversation, he started raising his voice and eventually told us to leave the hotel. This was the first time we’ve ever experienced such rude service, where the staff is unwilling to resolve issues, defends the mistakes of their team, and communicates with guests in an arrogant and aggressive manner. We did not expect this kind of treatment, and unfortunately, it led us to make the decision to leave the hotel.After speaking with the hotel manager, I requested to have my last night canceled. However, the manager stated that it was not his responsibility. Yet, on the TripCom platform, I was waiting for confirmation from the hotel management, which is clearly within their duties. They refused to cancel the last night, further escalating the conflict. What was most frustrating was their complete unwillingness to listen to my reasoning and evidence. The manager continuously interrupted me, showing no interest in understanding my concerns.

Все было супер!

We had a very memorable holiday! This is hands down the best hotel in Boracay right now! We booked their transfer service, and they will dropped us off beside the hotel, so convenient for my PWD father. And they welcomed us with drinks, pastries and cold towel! Our extra bed was already ready when we came and they allowed us an early check-in. Their staffs are just so welcoming and knowledgeable with everything Boracay. This was a truly relaxing and fun vacation especially for my son who was able to do all the water sports he set out to do because Ondus is so close to the water activities station, we did not have to ride a trike! It is really very close to everything, short walk to good restaurants too. And their rooms are magnificent with over the top amenities, fluffy towels, nice smelling soap, comfortable bed, fluffy pillow and the curtains are black out so we slept really really well and woke up to a stunning view of Boracay from our Balcony, this is truly the best beachfront hotel at this price range .

We had excellent stay here in Ondus. We are assisted by accommadating staff, Ms. RHEJ and Mr. GAB. ........................................................................................................................

Food is great. The beds are soft, the pillows and duvets also. Our baby slept comfortably. The room was clean and the staff constantly checked if we needed anything. Everyone is nice & polite. As an architect couple, we appreciated how well-built & designed the hotel & its rooms are. 5/5 we'll come back.

Amazing Stay, this place is really worth it, they have amazing view . The breakfast is simple but good, not buffet but good. The room is the best in Boracay. Its really big and spacious. Was able to do my exercises without problem. Bathroom have strong water and they really clean well.