rugs Hotel GmbH Hotel Domicil Bonn

AVOID AT ALL COST!!! The hotel receptionist harassed me and told me to lie down on my bed and he would give me a massage! After complaining to the hotel management until today no compensation received for this violating misbehaviour, not even a refund of the hotel booking. I have never felt so unsafe in a hotel!

Okie, the good stuff first. And the reason why I still gave a star to this. The hotel is just a minute from the station and is just 5 minutes away from the bustling city. So it’s really convenient to get food, to get your grocery etc and literally convenient to get to anywhere from the Hotel. We were lucky to have the inside facing room so the traffic outside wasn’t that bad. But we had the restaurant down below us. Lucky for us, by around 10pm the customers all left. The staff working here were all super nice, warm and friendly. They have empathy and is always more than happy to help you. And honestly, I feel that the staff are not to blame but just how this Hotel Owner or Management is. So here comes to reason where all the other star of this review gets dimmed. This place is messed up and they messed up big time. I’m wouldn’t really call this place a Hotel. If you are reading this before you book, perhaps you should reconsider. I’m not writing this in a fit of anger. I am writing this 2 days after my horrific incident. I am writing this after I leave. We arrived early. Of course, like any other Hotels, the room is not ready. It’s fine, really. I don’t want them to rush and the cleanliness of the room is compromised. We went out and came back to this lobby with some packed lunched while waiting at the lobby.(See photo of the lobby). Right until this point, all is good. Then! When I wanted to throw my trash, the bin at the lobby was already full and had flies. So ya, immediately I was alert about the cleanliness of the place. Then shortly after, the room was ready! The lady at the reception wasn’t familiar with the system (seems new) or system changed. But she was nice and also kind to help bring our luggage up the stairs. When we reach the room, to my horror, it almost felt like I was living in a ship? It was cramp, small and the furniture was everywhere. The plugs weren’t working and we had limited points to charge our phones. The tv is not working. The fridge wasn’t on and we had to share the socket among the already insufficient sockets to on the fridge. We wanted to forfeit this booking and book another but we thought since we’ll be out and just sleeping here, let’s just bare with it for 3 nights. So all went well. Housekeeping came to replace the towels, made the beds etc. Then.. 2nd night was what really got me appalled. We met some friends and came back around 10:30pm. To our horror, the keys didn’t work. So of course, you go the the reception but.. Nobody was at the reception when we needed help. The main door to the lobby was locked and someone had to opened it for us from the inside. But he told us that he don’t work here! And we should have a physical key (Which we dont) to unlock the main door. So anyway, we tried contacting number there on the reception but it was useless. Nobody is answering the phone. Desperate moment, we went into the counter, looked for any possible keys that we could use. Tried by goi

" Con la mia compagna abbiamo soggiornato nel mese di ottobre 2024, nonostante le recensioni poco entusiasmanti. Le camere, pur essendo datate e con qualche macchia sulla moquette, erano pulite, così come il bagno. Il personale si è dimostrato gentile e disponibile. La posizione è strategica, molto vicina alla stazione ferroviaria e alle fermate degli autobus. Il prezzo è nella media, considerando che ci troviamo in una città bella come Bonn."