Hotel Europa

近波恩中央火車站。交通方便。在波恩老城。著名景點都在附近，步行可到。！ 周邊餐廳及購物場所多。 性價比很高。 餐廳24小時開水提供，可泡茶。 服務員熱情周到。

乾淨整潔，離目的地很近

I had high hopes for this property. The location was perfect, right in the centre of Bonn tourist attractions, five minutes walk from the central station with a tram stop right outside the entrance. Restaurants and bars on the doorstep of this hotel. The rooms appeared fine and then I discovered an infestation of what appeared to be flying ants within the bed. The discovery was late at night and I was moved to another room; however, once you find something like this then you checkout. It really is that simple. You do not compromise on security or hygiene. This was a property that did not want to take responsibility for its own hygiene failures. You cannot get anything worse than your bed being infested by insects. No empathy from the hotel just excuses and a determination to avoid meeting their responsibilities to compensate me for their breach of contract. Emails to the hotel were blocked and their promise to consider a refund for the unused nights proved worthless. I will take this up with my card company and initiate a chargeback. A hotel in Western Europe, in a major city, reduced to hosting their guests in beds infested with unofficial “guests”. Disgusting, unhygienic and entirely unacceptable. Do yourself a favour, give this disgusting and insect infested hotel a miss. It is not worth the stress or gaslighting by staff.