JW Marriott Hotel Bogota

Stayed here for 3 nights on a business trip. Very much enjoyed the stay. It’s a large hotel. Location: A. We could walk to a few restaurants and was close to our office as well. Room: B I was upgraded to a nice large corner room for my Platinum status. Bathroom was nice and big with great water pressure. Bed was comfy. However the decor seemed a bit dated and not modern. Many JW Marriott’s have dated decor but was still a bit of a turnoff. Gym: B+ Decent size has a good selection of machines and weights. Needs more treadmills. Staff: A Everyone was super attentive, helpful and friendly thought out. Lounge: A Full breakfast and a made-to-order omelette station. If you can get access take advantage.

I am a Bonvoy ambassador who had visited the the JW Bogota in the past. This review reflects my second stay in Dec 2023. Unfortunately, our experience fell short of previous visits. Arrived to the hotel at 4:30pm, room was not ready, and were advised room key would be delivered to lounge. Lounge offerings were minimum, and after a 30 min wait, decided to dine in hotel restaurant. It was early, and there were five full tables. Waited 40 min to receive food after ordering and meals were cold. After receiving the meal, it took another ten min to get the attention of the waiter for reheating. In all, service delivery and food quality was not memorable. Zero service recovery was offered. Now, approx. 6pm, returned to the front desk for room keys, success they were now avail, even though we arrived after published checkin time. We were please to receive a room upgrade to a jr exec suite, the room upgrade we’ve received as an ambassador during prior visits. Decided to go to the executive lounge for drinks. To our surprise, liquor selection was different from previous stays, even one week earlier offered a larger selection. I had one drink my husband two. Returned to the lounge for two additional and was advised there was a two person drink max, and would be charged for both. Again, we only ordered three drinks earlier, this was explained, but the lounge attendant insisted in expensing to our room. This was a one stay, frustrations were communicated at checkout and received a thank you. Historically, I traveled through Bogota intentionally as I have come to enjoy time at the JW. This experience will prompt me to seek alternatives.

Wow! Now this is an amazing hotel! Incredible services and staff. From the minute you arrive you will be greeted by a representative that will help you with whatever you need. They also have hotel sponsored transportation. It costs 2X more than Uber but is safe and roomy. Basically, it is a Hyundai Santa Fe but rebranded for Colombia (XLV). The staff is amazing. Smiling the entire time and extremely helpful. They have a small jogging trail map to use but I would recommend doing some research before you arrive. Also on Sunday the street in front of the hotel becomes a two way street instead of a one way street. I had room 324 which had a small balcony that didn't really have a view but allowed me to get fresh air. The restaurant on the ground floor is fantastic and the surrounding area is really nice. A Dunkin Donut shop is just a block away and Zone G is a nice place to walk around. I felt completely safe, but use your street smarts. Don't be flashy and don't flash your phone. Great place to stay. Very pricey $$$$ but worth it if you can spoil yourself! Way to go Bogota and Colombia.

Have stayed at this JW location many times, rates are pricey because they are in dollars and are far from competitive to non American branded hotels. Service is very good, specially at club lounge. Pool is indoors, rooms are clean, room service is okay, Pricey and not always great.

My first time visiting Colombia and Bogota was the destination to attend the Luis Miguel concert. I do not normally stay at JWs, but decided to because of it's location to every adventure we were to experience that week. Our room Junior Suite on the executive 8th floor, was ready when we arrived. The hotel is decorated very nicely and well maintained. The only downer was the Asian restaurant in the hotel was closed. I was looking forward to that experience. The JW location is exceptional because of it's location and the great staff (Front desk, housekeeping, door personnel and executive lounge). The executive lounge crew was exceptional. We only ate one meal (breakfast) in The Market Place and was not impressed with the staff. We ordered coffee and tea, we noticed others that came in well after we were seated received their coffee and tea before we received ours. We had to ask three times before we received our drinks. They didn't even bother to check if we wanted jucie etc! As a seasoned veteran traveling to many countries over the past 48 years that service was unacceptable. But we didn't complained we just moved on and said let's stick to the Executive Lounge and they did not disappoint us. The food at the JW is very good. The executive crew was very attentive and fun to interact with. The door staff made sure all our questions were answered and made us feel welcome each time we came through the door. Thank you for recommending Restaurante Daniels, directing us to the different malls. within walking distance and getting taxis for us each time we needed one. I highly recommend this JW Marriott in Bogota!

I highly recommend this Marriott Hotel in Bogota! I’ve stayed here for a week for a vacation with my mom and my sister. This was the first time for us in Bogota and by far it’s the best hotel in Bogota or probably the Whole country of Colombia. I visited Medellin as well but this hotel in was accessible and exceptional because not just the location that is accessible nearby but also the excellent restaurants inside the hotel and also with the exceptional services from all the hotel staff from the Rockstar Front desk staff, hardworking Housekeeping staff and especially with the outstanding Restaurants staff esp. @ The Market and their executive lounge crew! They pampered their guests and rendered a Great quality Service! No doubt, I will definitely stay back at this five star hotel with Great amenities, So when in Bogota, booked your stay @ JW Marriott Bogota Hotel and Spa! I want to highlight the amazing customer service from Johan Gutierrez he was more than kind and amazing with me and my mom. Also Johanna Castellanos , Andres Alvarez and Génesis García. All of you guys are amazing keep rocking. JW Marriott should be proud of all of you. I wouldn't give a 10/10 to the hotel customer service because one of the employees has a nasty attitude with me and my family, his name is Christian Pérez his responses and attitude were very disrespectful, every time me and my family approached the reception he wasn’t nice at all until the point that if I have a question I waited for Johanna instead of asking him. Fortunately he was the only staff member out dozens employees with that behavior. I definitely recommend this hotel.