Sensitive Premium Resort & Spa - All Inclusive

I want to elaborate or correct some of the reviews for this place, but I don't think there's any point really. The turkish people in general are OK, but there's this underlying arrogance. I wouldn't say rude, just a condescending attitude which is apparent throughout the region, even in Greece for instance. An arrogance the stems from the ottoman era. They seem to think the ottoman empire is still a thing and they rule a large part of the world. This gives them the right to be arrogant and even defensive if you point it out. So I don't think any changes will come from this review. First up, please please go all inclusive, they keep asking to look at your wristband, and will treat you like royalty if you are all inclusive, but should you not be all inclusive, they will treat you like dirt at the bars, even though you are willing to pay for whatever you require. For instance , order a cup of tea. They will say no you can't have it. Rather than be a bit more elaborate and explain that you aren't entitled to a free drink however it's €3 euros if you wish to purchase one. On the evening of our arrival We asked for coffee sachets for the room as housekeeping had only left creamer and sugar prior to our arrival. We were told, there's a shop across the road, where we can get some. When I asked why they couldn't give us any, they said housekeeping closes at 4pm " well next time, lead with that" said the voice in my head. Or offer an alternative like coffee is available at the bar, sir. So I don't know if it's cultural or a lack of training or just individual pigheadedness. I'll go with training... the hotel needs to encourage the customer facing staff to be a bit more courteous to its guests. No matter what level they are staying at. Offer alternatives or make suggestions, when someone has a requirement that doesn't fit their circumstances. Not just a flat NO. That being said. The hotel facilities are fabulous. I had a swim, but avoided the welness centre as they did come off as clingy . The shops beside the restaurant are brilliant. My wife loved the 3 knock off LV purses she got for €5. Yes 3 purses for €5. Also there's a great supermarket across the road. And a small shop beside the hotel you'll need these if you're half board etc. As the shop in the basement is a little overpriced for what you're buying. And won't have access to the mini bar in your room. The fridge in your room is kept empty. All inclusive get a complimentary mini bar. Everything else is free or inclusive. Except the games arcade, which everyone has to purchase tokens to play. Al in all we had a good time, we kept our interaction with the staff to a minimum. Except the ladies working during breakfast. They were phenomenal, especially Havin. All in all it wasn't great. But it was good. Ps the food is great, there's loads to choose from, so even if it is the same everyday as someone suggested in another review. You're not going to try every dish in one

Sensitive hotel This hotel describes itself as a “premium Resort” and an “Ultra All inclusive” both statements are totally u true. Let’s address, premium resort. A resort hotel is a large, luxury facility that offers holiday makers a comprehensive holiday experience with accommodation, food, entertainment, and activities. This “resort” does not offer luxury of anything. Let’s talk accommodation * The bedding is covered in rips and stains, and is too small for tue beds! * Taps in our bathroom were loose and if we were a little heavy handed, they would definitely strap off. * The grouting and the shelves in the bathroom are filthy, both in the shower and around the sink. * There was a lot of storage space in the room, including a large wardrobe, but not a single hanger in site. * In a luxury resort, you’d at least expect an ironing board and an iron, not here unfortunately. When asked if they could send one to the room, I was told there is no irons on site, but they can take items away for 5-10 euros per item! * Our hotel room was advertised as having a mini bar. There is a fridge that has 1 large bottle of water and 2 fizzy waters put in it daily. When I asked for some sprites or cokes, I was told no. They are 2 euro extra, each. No snacks nor alcohol. * We spent 10 days here and on 8, our beds still had not been changed. Just straitened out, Despite asking the maid several times. The room was not cleaned either, not even brushed. We spent 8 days walking on sand from the beach and lotion residue from our sun lotions. On day 8, I spoke to reception and requested our room was throughly cleaned. It was not. Luxury? I think not. * Towels in the bathroom were old tatty things, with holes in and frayed edging. * The bedding had holes in and was even stained. * The bedding didn’t even fit the bed. The quilt was a single on a double, and a mini on the single. * When we arrived, there was hair in the shower from previous guests, and not just a little. * All the glass windows and mirrors were marked with handprints and dirty cloth marks. Now for the staff- the lovely staff! * All the staff are rude and unhelpful. They al wear random uniforms, so it’s impossible to tell who is there to do what. * There’s not an area throughout this hotel, where the staff aren’t on their phones. I was at the bar at one point, in the middle of making my order when the staff members phone went off. He answered the phone mid order and just walked away! He never came back. * When you ask the staff something and they don’t want to answer, they just shrug their shoulder and say, “no understand” * There’s a scruffy female in the restaurant who stands near the doors leading to the outside dining area. She just stands there on her phone, snarling at people, she maybe barks orders at staff now and then. On several occasions she was walking around in a coat shouting at staff. * I tried to speak to her once, regarding the food. Her response “no

Room didn’t have WiFi have been to the reception 6 times and reported. No joy.. CATs (about 11) are roaming in the dining area lobby. Too far from the airport.. food ok drinks are too sweet expected better. Raining the whole week we are staying.

The hotel had alot of potential to be great..but unfortunately this wasn't the case.. I have to point out being in November it was winter.. but the hotel was open and the weather was still in the 30s. The pool was not just closed but 1/4 full of dark dirty looking water..which attracted flies..also the outdoor eating areas which I assume are open in the summer now served as shelter for cats and kittens..and had been using as a toilet too.. the shuttle bus wasn't running which didn't bother us as the beach was a short walk but for others less able there is very little close by and taxis we were told to be about 80 pounds to the next town for shopping. Also because other food places and bars within the hotel being closed meant long queues at the bar and restaurant..which as with other all inclusive was repetitive. We arrived and our room was really smelly as above the kitchen..and all night dogs barking nearby and Cockerells from 4am then call to prayer. We asked to be moved and did get a much quieter and fresh smelling room so got a much better sleep. I think the pool closures and less bars etc available should be added in the description as we did expect a 4 star hotel. We wouldn't go back..some of the staff were lovely..and the lobby looked stunning.. maybe should have stairs as the lifts were few and always busy.

We recently stayed at Sensitive Premium Resort and Spa in Antalya, and unfortunately, our experience was underwhelming. Starting with the positives, the hotel was clean upon arrival, and the staff were friendly and helpful throughout our stay. Additionally, our room was generally nice and spacious, and the sea view balcony we paid for was a highlight—it was lovely to sit out and enjoy a drink with the view. The biggest disappointment was the pool. The main reason we booked this hotel was for the pool, which ended up being closed and taped off. The water was a murky brown-green color with litter floating in it, which was extremely off-putting. This closure was not communicated to us at all, and it was not mentioned or advertised anywhere beforehand. Whether the hotel communicated this to the travel agents or not is irrelevant—if the customer does not know, they cannot make an informed decision on where to stay. Had we known the pool would be closed, we would not have booked this hotel. Another factor in choosing this hotel was the fact it listed having a gym, as I wanted to maintain my fitness routine during the holiday. However, the gym facilities were extremely disappointing and looked nothing like what was advertised in the pictures. The equipment looked rundown, worn, and old, which deterred me from using the gym altogether. The food was disappointing. While some dishes were labeled, many were not, leaving us guessing about what we were eating. The lids on the food were often left open, causing the dishes to get cold and even attracting flies. The location of the hotel is very isolated, with little to do nearby except for a 10-minute walk to the beach. In the last day we did discover a marketplace with a good number of shops about a 10–15 minute walk from the hotel, which was a nice surprise. However, there were no bars or nightlife options within walking distance, and the hotel itself lacked activities or entertainment. We found ourselves moving between our room, the balcony, and the downstairs bar just for a change of scenery, which grew tiresome. If you want to explore or find something to do, you’ll need to budget for taxis to get to the nearest town. Our room, while spacious and generally okay, did have several issues. The wallpaper was peeling off in places, the bathroom door didn’t close properly, and the shower temperature fluctuated unpredictably—going from warm to scalding hot to freezing cold, which could be dangerous, especially for children. The bathroom floor also became very slippery when wet. Additionally, the walls were extremely thin, so you could easily hear people talking, watching TV, or listening to music. Even if they weren’t being overly noisy, the thin walls made it difficult to sleep if others stayed up late. Finally, the cleanliness of some items was questionable. On a few occasions, the tea cups we had used I rinsed and left on the side for the cleaner to replace and they were simply put back for reuse, even