Siam Elegance Hotel & Spa

This was our first family holiday abroad in an all inclusive hotel. We loved every minute of it. Our bedroom was always super clean, with sheet sculptures and flowers all over the kids beds. The food was good and there was a 24h restaurant service. Special thanks to Eylul, who took care of us with such great attention, care and always with a smile on her face! She made our last evening a moment to forever remember as she decorated our table with flowers and napkins sculptures! Thank you to our favourite barmen Samet and the other young boy (sorry I forgot your name but we won't forget you and how great you are!) The animation team became our family for the duration of our stay :) they are amazing! Duracel, Panda, the guy with great dancing moves and the one with a great voice (both presenters of the shows, sorry i don't remember your names) you made our evenings great and memorable! Natia and Mila are angels on earth, they are amazing human beings (they run the mini club and kept our 5y old boy happy all the time). Everyone was always so helpful, kind, fun, oh well! Absolutely AMAZING! THANK YOU SO MUCH SIAM ELEGANCE.

The foods is delicious and there’s a big variety. Room is always clean and tidy. The animation team are very fun and are always keeping you satisfied and very productive. The hotel is huge and the beach has fine sand and is

Very nice staff, very helpful. Cleaning staff are very sweet the hotel is very well looked after and so clean. Everybody was so kind and willing to help with anything. Cocktails were very nice and all of the hotel facilities were lovely. Staff are very accommodating and offer to bring drinks over even on all inclusive they will take drinks orders at dinner time so you don’t have to get up to get your own drinks

Hands down one of the best holidays we have been on. From the room to the hotel and the food everything was spot on Every staff member has been exceptional. Special shout out to the animation team who all made every night a party night. We felt like one big family!! 10/10 would recommend and will come back with our kids next time as it's also family friendly.

I stayed at Siam Elegance Hotel & Spa in Belek, Turkey, from 23rd to 30th June 2025, and I can honestly say this was the most disgusting, misleading, and upsetting holiday I have ever experienced. Filthy, Unhygienic Room The room we were given was beyond unacceptable. Bed sheets had blood stains, holes, and didn’t even fit the bed. Towels were worn, damaged, and threadbare. The entire room reeked of vomit from the moment we arrived – a smell that never went away. The shower was dirty, and the towel rail was broken and fell off on the first day. It stayed outside our room for the entire week, unfixed, like a grim reminder of the hotel’s neglect. Noisy & Ignored Requests I had requested a quiet room, yet we were placed right next to the nightly entertainment area – loud music and shouting past midnight, every single night. Complaints to staff were ignored, shrugged off, or met with outright rudeness. I have a photograph of one staff member whose behaviour was especially unacceptable. Dangerous & Poorly Maintained Facilities The whole hotel was run-down, dirty, and nothing like the glossy photos used in their adverts. I saw exposed wires coming out of plug sockets, air conditioning units dripping onto food in the buffet (and onto my head), and “all-inclusive” ice creams left in an old cool box, always soft or half-melted. Misrepresentation & Dishonesty This place is marketed as a quality resort, but it fails to meet even the most basic standards of hygiene, safety, and service. It was an outright misrepresentation – if I’d known the truth, I would never have booked. Why This Matters This was a special trip I had saved for over two years to take with my son. Instead, it turned into a week of stress, disgust, and disappointment. The management clearly doesn’t care about guest welfare or basic hospitality. Final Word Avoid this hotel at all costs. Do not believe the photos. Do not trust the descriptions. There are far better places to spend your money in Turkey. I will be taking this matter further with the Turkish Ministry of Tourism, the European Consumer Centre, and my credit card provider.

So bad we paid to move to another hotel!!! Just back. Never going back! Let's start with the positive - nice big room. That's literally it! Food is terrible, main restaurant feels very much like a school canteen, not enough staff to clean if clear there's 5. Expect to have to wait for limited food options, wait for a few table, then wait got a drink - which you'll be expected to go and get yourself. Over 3 nights we were met with trays of cabbage and boiled meat. Literally boiled turkey. Chips and pasta which is a holiday staple for most families, were behind long queues. Sadly we got used to people picking up 3 or 4 plates looking for a clean one at every meal. it doesn't inspire confidence. The pool area is nice, but there are so many people in the hotel that the beds are literally touching each other, and were all 'reserved' by towels from very early in the morning. A word on our On the Beach rep. Welcome pack was a flier for a free dental check up. Sent me a Whatsapp on day 4 saying that he had missed us somehow. I told them we'd already moved to another hotel (Lara barut collection - it is absolutely stunning!) his reply when told that the Siam was terrible was "oh well". Then immediately offered to come meet us at our new hotel and see if we wanted to buy any excursions or activities. No other comment or interest in the terrible experience we had.