Tài Khoản Khách
ngày 20 tháng 4 năm 2023
When we came to check in staff already was unfriendly, when we arrived in our room the room was everything but clean; trash everywhere (coke bottles under the bed, old sigarets, ice bucket next to the bed). When we said something about it we got a very irritated response and the lady only got the trash out, so she didn’t change the dirty sheets or the broken curtain or cleaned the dirty floor. There were people smoking **** in the hallway and the staff were drinking beers everywhere (which was weird because the number 1 rule of the hostel is no alchohol beverages allowed), there were people smoking everywhere around the rooms, also in the shower space, when i came out of the shower one time, the staff was smoking a sigaret there. There was a couple doing the deed in the shower next to me, and not very quiet… One night when we came home one staff member was screaming at us while he was holding a beer, he came in our room while I was changing without knocking or anything, he almost tried to fight my friend when he said something about that. He had a small kid walking around everywhere, also in our room when we were still sleeping in the morning. Then we were with 5 people but we booked the whole dorm of six so we had it to ourselves, one day the staff came to us very brutal and told us that we were not allowed to close the door at all, we thought that was a bit weird because we have our stuff in there and we were with the whole group in the same room. When we said we did not want to give the key he got very mad, looked like he was already drunk again. We were there for a whole week and not one day they came to change sheets or cleaned up the room. Everything in total really ruined our stay in beautiful bocas, I would really NOT reccomend to stay here!!! (They also promised us to give us a part of the money back, they never came back on that. )
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