Makani Luxury Wanderlust

I wish I could give this place zero stars. The experience was disappointing from start to finish. When we arrived, we were forced to sit where they wanted, and when we requested to change seats, it turned into unnecessary drama. We arrived at 11 a.m. and asked for coffee, tea, or matcha—basic beverages—but they had none available. The waitstaff was incredibly rude, unhelpful, and clueless about the menu or what was actually in stock. After finally placing our order, it took them an hour to inform us that none of the items we selected were available. When we asked what was available, they couldn’t give us an answer. To make matters worse, as we tried to re-order, the waiter rudely walked away mid-conversation. Then it started raining. We wanted to move from the beach to the pool area for shelter, but they refused unless we paid an additional fee. There were no umbrellas provided at the beach, so we were essentially expected to sit there and get drenched. Frustrated, we moved to the restaurant, where they struggled to locate our order and told us it would take another 45–50 minutes to prepare. Adding insult to injury, we discovered that the juice we initially wanted at the beach—which they claimed they didn’t have—was suddenly available at the restaurant. After all this, we decided to speak to a manager, and all they offered was a measly 10% discount on the final food bill. This was, without a doubt, one of the worst experiences I’ve ever had.

Worst service I’ve received in my life. Anywhere. Day 1 asked for info on the menu because I’m lactose intolerant, even when the menu specified that the granola was prepared with almond milk they told me they didn’t have almond milk at the hotel. When I received my order of huevos rancheros (plural) I received the whole menu including *A* huevo Ranchero with cheese. Thereafter every time I ordered coffee it took between 1 and 1.5 hours to come. Day 3 ordered coffee, OJ and bowl of granola which by then we’d agreed on lactose free milk. The order took almost two hours to come because there was ‘confusion’ on Coffee. Coffee. The granola did not come with lactose free milk because an hour after I ate it, I was violently ill with vomit and diarrhea. Day 4 - for some reason they took my towels and didn’t bring them back. I called endlessly the front desk and no answer. So I showered and used the hand towels to dry. Day 5 . Hoping to spend a day in paradise because the hotel is beautiful when ordered drinks and food by the pool half of the order came. The server forgot about us never came back. Went to check twice on the order and turns out they only ordered half my order the rest didn’t come. Asked for it twice, 2. Hours. Later. The order came. No apologies except oh we have too many people today. So what was the excuse for the res of the week? The hotel is WAY too expensive for such poor service. Note: I also had a massage which should’ve been a calming and enjoyable experience. However the spa is open air and right next to the DJ so while you’re being massaged there’s a confusion of reggaeton and calming music, while the mosquitoes attack you mercilessly. The masseuse was better suited to knead pizza.

Un lugar espectacular y servicio excepcional, fui con mi familia y compartimos de un día muy agradable y con una comida deliciosa. La piscina es 10/10, su playa es hermosa, recorrido tranquilo. Las áreas con una decoración divina y amplios espacios.