Fiesta Inn Veracruz Boca Del Rio

Located right on the shore the hotel beach is not useful or functional, is a wave breaker area of big rocks. Lucky the publi beach Tortuga is right there at least than 50 metters where you can play and swim in the Gulf of México.

We had a 10 day stay, we checked in but room was not ready since it wasn't 3pm. The young lady at the door told us that they had another resort and if we would like to see it to kill time and there we can eat lunch, so we decided to go. When we get there we are greeted by another person they ask for our information, how much money we make come to find out it was like trying to convince us to buy similar to a timeshare. It was supposed to be 90 minutes came out to be 120 minutes because they kept bringing other people to try to convince us. The first lady was a sweet heart she was just doing her job. We kept saying we where not interested and they kept on trying to convinced us first to pay $50,000 within a 40 year time plus $1999 to maintenance your points then they kept trying to drop the price, we wanted to leave but they said we had to sign some paper to say we refuse the deal or something. But kept bringing other people and trying to make a deal. They finally gave us a paper to sign and gave us some kinda food voucher for our time we didn't take it we just wanted to go to our resort. Now we are tired from our long flight and wasted time with this time share thing. We finally go to our room and it's nothing like the picture. The room looked like a cheap motel room. The room was dirty, there was no lock to the sliding door, so anyone from other rooms can just come in. The sliding glass door was brooking, there was a puddle of water outside the suppose views of the beach. We didn't stayed we checked out and got another place to stay. Worst place ever. Not sure how was that the Junior suite. The front desk girls where very nice at check in. And the bell boy also. But not worth spending your money. They need to be more cautious especially if a person is staying long stay you want the person to feel comfortable not give them a crappy room. You have a dime kinda view of the beach but it seems you re right on the next customers room the balcony is so close you can literally climb to the other balcony.

Si tuviera que describir en una sola palabra toda la atención que he recibido en este hotel, solo diría Fantástico. Desde su gerente hasta los bellboys hacen que me sienta como en casa. Gracias totales

El hotel se encuentra en remodelacion, se ve deteriorado, el personal no es amable en general, estuve 4 noches, un par de veces consumi en el restaurante los cuales se tardan muchísimo en traer los alimentos, el servicio al cuarto se demora demasiado también, el aire acondicionado es muy ruidoso, en el wc no hay aire o extractor, no regresaría.

Es un Hotel viejo y mal mantenido. El peor fiesta inn en que me he quedado en años. Es como viajar a los 90s, pero todo viejo. Ni siquiera con lo que espera uno de un fiesta inn. Por ejemplo Rokus en las televisiones, no las tiene. Sólo cable. Aire acondicionado viejo y ruidoso. Eso si, la misma tarifa que en todos los demás. TERRIBLE.

En recepción se equivocaron en el cobro de mi habitación, me cobraron de más aunque después lo remediaron. Luego en la habitación nos electrocutamos 3 veces con los apagadores. El aire acondicionado no funcionaba bien. En temas de servicio empezamos mal, fueron muy groseros en la alberca y no nos querían atender, ni si quiera me preguntaron si quería cerrar mi cuenta o se me ofrecía algo más, la señorita solo llegó y me dijo “Efectivo o tarjeta”. En la cena se mostraban molestos por otorgar el servicio 20 minutos antes de cerrar. Sin embargo si hay personas con excelente actitud que generan una experiencia agradable, y solo pongo 2 estrellas por el excelente servicio de los meseros Freddy y Yamir, los únicos que mostraron calidad en su servicio.