Holiday Inn Blmgtn Arpt South - Mall Area

When we checked in, the service was rude. When we got one of our rooms the electricity didn’t work for the microwave, tv, and fridge. The hot tub was falling apart around the edges and very sharp edges cut my bathing suit and the stairway had no baseboards with loose and duct-taped carpet which anyone could trip and fall on. We had to take the stairs because the elevator was out of service. On our last morning we were locked out of our rooms hours before check out time causing us to have to interrupt our stay to go down to the desk for new keys. The front desk service was rude and dismissive. The cleaning staff were the most pleasant thing about this place. This place is far out of date compared to others of the same brand. No conveniences like any of the others in this brand and the horrible customer service with attitudes made it the worst experience I’ve ever had. DO BETTER!

Room was very clean. Front office man was very young and rude. Drove 5 hours to stay here with a team and told me that I didn’t have a room. Had a room booked through ******* and my receipt but had to argue about if I had booked a room or not still. Was very less than impressed with his approach to handle this situation. Breakfast buffet at the restaurant in said hotel was okay. Most of the food was cold or very soggy. No milk or water was served.

The parking lot was empty so we felt there weren’t many people staying there. Yet we got a second floor room outside of the pool area with a window that showed half of a brick wall and half of the pool. Pool was loud until 11 PM plus and we had a two-year-old, trying to sleep with us.