Empire Inn and Suites

This review is for the Bistro ONLY. My wife and another couple arrived for lunch at around 1130am for lunch on a Thursday. The lone server greeted us and told us there was a delay in taking our orders. Two tables of four each were ahead of us. She seated us. Took our drink orders. Arrived about 15 mins later. Then about 40 mins later she came back to take our main orders. We ordered a BLT sandwich, and three Chicken Ceasar Wraps. All had fries. The total total bill was over $ 80.00. Then about 40 mins later, our orders came. The BLT sandwich had 1 piece of bacon and tin slice of tomato. Barely a handful of cold fries. The Wraps had same amount of fries, except one wrap had no fries. They were stiill being cooked. We ate fast because were were so hungry. Asked for the bill. Paid it and had to remind the server of the missing fries. They came in a take out container with barely a handful again. It took us over an hour and half to have lunch. There are only 5-6 tables in the small restaurant. Two other tables left after we arrived.

Above and beyond customer service. We had to cut our trip short due to contact with COVID. Sabrina did not charge us for the cancelled night. She had upgraded us upon arrival to “Her Majesty’s Suite”: two bedroom, one bath, private deck, full kitchen with many personal touches. We hope to return and finish what we started!