The Royal Boston Hotel by Compass Hospitality

Horrendous customer service management Sophie and receptionist who had a terrible manner when speaking with people Large leak from roof 2 days in a row in room .promise the world and don’t do it Food was ok but nothing to get excited about The cleaners were lovely in helping us move room

Not what it used to be. New owners( maybe they need time to bed in). Compared to previous years it is very empty. Don't know if word of mouth has affected bookings but a lot quieter than previously. Room nice and staff just as pleasant and helpful as usual but atmosphere has just gone. Afraid we won't be back and will be staying at seabank instead from now on when visiting Blackpool.

We stayed 1 night on sunday 25th May myself husband and our 13 month daughter they provided a travel cot when asked at check in! Lovely shower nice and hot room was very spacious! Tea and coffee in room! Tv too! The hotel staff were lovely via booking we was unaware there would be a 50 pound deposit required when we turned up! We got this back almost straight away when checking out! Also they do have live music on Sat and Sun nights we were on the 2nd floor and could hear the music but didn't affect or bother us but someone else it might!

We arrived the receptionist was very friendly when we got to our room we were very disappointed the room was nothing like the the pictures we booked this hotel as the pictures look beautiful what we got was like student accommodation you couldn't swing a cat, the view was into someone else's room the toilet seat had feaces on and the shower was dirty with stains around the plug hole the only positive about the room was the bed was comfy. Breakfast wasn't great the egg was snotty and I asked for well done bacon they just dropped it in the deep fat fryer it was full of grease and rock hard will definitely not be returning

Was happy with my double room bed really comfy Room very clean Food and service in restaurant excellent A bit disappointed as being a solo traveller no information about entertainment Found out by talking to other guests it was really late in the evening Hotel not very busy so I suppose that it wasn't viable to make the entertainment earlier Noticed a bit of a drain smell in corridor and room Floorboards very creaky but due to location and staff service might return

The hotel was lovely, The room was clean, and the bed was very comfortable and the TV was a great size.We had a sea view which was just perfect. We were even allowed in the room before the check in time given because our room was ready which was brilliant as I had an audition to get to and my partner was able to rest properly after the long drive. All the staff were very helpful, friendly and polite and willing to do as much as they could to make the stay good. The breakfast was lovely and there was plenty of choice and again nothing was too much for the staff. There is a bar and entertainment so if you didn't fancy going out you could still relax and have a drink and the prices were reasonable. Blackpool centre was about a half hour steady walk along the sea front which was lovely but there was a tram stop pretty much right outside the hotel if you needed to get a tram. There was parking gif out car which was a great bonus too. All in all we would definitely stay there again and would recommend this hotel to any friends or family