Kyah Hotel

Really nice stay, in very quiet part of blue mountains. Blaq dinner was nice . Plenty of on premises parking and daily room service is also nice

Here's an improved version: "Our experience was quite disappointing. We stayed for only one night, but were charged for two a month later. Initially, when I inquired about extending our stay, there was no issue. However, when I tried to contact them about the overcharge, they did not respond and later refused to issue a refund. It's a shame that such practices exist. Think twice before booking with them."

Renovated interior with a chic look, however the toilet was pretty dark. Could do with better lightings.

衞生：一般 環境：還可以 服務：好

The manager lady was rude and made everything about our stay one of the most unforgettable experiences ever. She went out of her way to show how much “power” she had. She managed to have my wife in tears, all she cares about is her self importance and not the customer service. We used to eat there on a regular basis but will never be back while the self important bully is employed there…. Such a shame because without the manager it could be a great place

Just a heads up our stay was less than perfect we are locals in Blackheath and whilst ever you have the lady with the 50s look (tattoos and DA hairstyle I think she is a manager/ senior person there) we will not ever come back there. Not because of her looks, but she went out of her way to make the checking in process as deliberately difficult as possible, it was our wedding weekend and she managed to get my fiancé in tears ….. a pretty big thing. we used to eat there on a regular basis and recommend this place, we recommended your place for accommodation and on this particular weekend there were 5 couples booked in. The person who made it so bad for us should not be in the hospitality business. We have informed all our friends of the TERRIBLE experience we had at your establishment because of 1 person who seemed to enjoy making life difficult and showing off her “power” just for the sake of it

We had read the reviews before we booked so we knee that some people seemed to love it and others not like it so much. We really liked it and would go back again - sure the bathroom was a little tired, but everything still worked well. Room was nice, staff were really friendly and thoughtful, and the room was warm and comfortable. Breakfast was also rather good. We will go again.

This hotel is simply superb! Every corner filled with creativity, surprises and carefully planned. Loved everything it had to offer including hot tub, sauna, sumptuous breakfast and dinner at Blaq. The stunning autumnal colours of Blackheath the and the property were the icing on the cake. Was thinking of keeping this a secret, but it really is too good not to share.

The KYAH looks so lovely on the internet and upon arrival in the public spaces as well as at first glimpse in the room. However, once you look more in detail as you stay in the room and would like to have a good time relaxing and enjoying the Blue Mountains, you will discover, it is not worth the price. Design ist nice and fancy, however the bathrooms will need some refurbishment soon. Nonetheless, I have never seen so much mould in the room itself. This is very dangerous, especially when you not just for one night and are with your whole family including Infant. I have never seen so wet windows after just sleeping which explains the mould. In addition, after having a shower the whole bathrooms hast hundreds of drops from the very low ceiling. While adressing these problems to staff, no real interest in solving the problems were shown. While the remote control was not working, this was solved quickly by replacing batteries. Breakfast was very disappointing. E.g. toast was empty and it was said, there is none anymore available. However, while having a glimpse to the kitchen, there was a full package of toast handled by one of the kitchen staff, but not for the tiny buffet. Dinner at BLAQ was tasty and staff very nice. The rest ist design and in my personal opinion very disappointing and way too expensive "hospitality". Better going elsewhere next time.