The Avenue Hotel

I had my daughter's 21st birthday party at this venue at the weekend. What a fantastic venue! Howard the manager and Dave were so helpful and communication when organising. I would definately recommend this venue. Clean, great bar and the food was amazing.

Stayed overnight and had a lovely stay from beginning to end. The hotel is modern and lovely and clean. The room was spacious and the bed really comfortable. The bathroom was spotlessly clean. We had the continental breakfast, this was included in room rate. Hot breakfast is £10.95 pp. Free parking.

I use this Hotel regularly for business and pleasure. Friendly staff great service, food is amazing. Would highly recommend. My business often books multiple rooms and all colleagues are made to feel welcome and have nothing but a good experience with their stay. We wouldn't stay anywhere else in this area.

Excellent hotel very clean and secure. Our room was fantastic VIP room jacuzzi bath with tv, spacious lounge, queen size bed. The hotel has a modern setting with a bar area also a small dining area. They also have an exterior decking area which I am sure would be lovely in the summer.We would have liked to have stayed longer but it was only a one night stay over for us.we will be definitely going back agar soon.

On arrival there was no one on reception then a member of bar staff appeared to check me in. The room was basic but clean. The shower may have been used before I arrived judging by the water in the tray and shampoo balanced on the upper bar of the shower. The shower was barely a trickle of water which was inadequate to wash away the soap suds leading to a very dangerous shower. The TV did not work either. I complained to reception (no one there) and the same bar person arrived, viewed the problem and said there was nothing he could do - fair point as it wasn't his job. There was no one trained in reception duties available overnight to fix the problems until 9am the next morning. To his credit he did return and fixed the TV but it shouldn't be his responsibility. The mattress had a deep dip in it, the bathroom bins are uncovered and there are no sanitary bags. There was also damage to the wall. I was promised a phone call the next day. Still waiting for that phone call. I only stayed here because I had to and I will not return.

Markets itself as a boutique hotel but has a lot of improvements to make before it can live up to its self appointed title. They may have won “Four in a Bed” many moons ago but it has made me wonder what competition they were up against and whether tactical payments were involved! Or perhaps standards have simply plummeted since the show was aired 11 years ago. Upon a arrival there was no one at reception to greet us and we had a long wait upon ringing the bell before anyone came to assist us. The hotel was clearly understaffed and the two young bartenders/receptionists were obviously inexperienced in customer service. We were immediately told no breakfast would be available the next morning but we could go offsite which was really disappointing. However the nearby cafe they directed us to was actually superb so that was the one highlight of our stay!! Our room appeared ok on first impressions but upon closer inspection was tired and in parts unclean. There was lots of dust in many areas and the coffee cups were stained and dirty looking (“raised” marks in the bottom of one of them and tea rings in the other). There was a chip in the shower tray which was sharp edged so had to be avoided. The shower was powerful but not hot, only lukewarm and tiny in size. The room was far too hot to sleep in. Admittedly it had been a warm day but even with a wide open window the room was stuffy and stale. Our evening meal was poor. We had the choice of eating outside amongst a rowdy group of who we presumed were locals who swore and shouted all evening long, in a bar where the loud music was almost drowned out by the loud music coming from the kitchen or a half dining room that had tables that had not been cleared away where the music was also deafening. The food was at best below than average. My partner ordered fish and chips and was served fish and greasy wedges. I ordered lasagne, which was on the specials menu, I assumed it would come with something like a salad, garlic bread or wedges but no it was just a lasagne also swimming in grease with very little meat content. Perhaps they should ask if customers would like anything to go with this dish as who wants just lasagne?? The worst part of our stay however was having to listen to the constant shouting and swearing of the drinkers outside our room on the decking area until very late. This ruined our stay and could easily have been addressed by the bar staff who appeared to enjoy it, rather than think of their residents stay. Come on guys, you have potential to be far better than you currently are. Sort the staffing levels, sort the cleaning regime. Prioritise residents if you wish to be a boutique hotel. As things stand we would definitely not return.