Fairfield Inn & Suites Bismarck South

Enjoyable. Overall it was a very relaxing experience. Breakfast had variety from day to day and was good. Staff attentive. Pillows were on the too big size for my comfort. Toilet made a very loud squealing noise when flushing. Otherwise, great!

Everything was great, except we needed to leave at 3 a.m., and the front door was locked. We called the number on the desk but no one answered. My husband had to manually unlock the door so we could leave. I thought that was strange.

Woman who staffed front desk was so helpful and friendly, and literally worked all day, everyday we were there. She is fantastic at her job! The facility is old, and it’s a little bit of a “lipstick on a pig” situation. There’s some unpleasant smell throughout the whole building.

Needs work The hotel has gone downhill. It used to be really nice but is now in disrepair. The hot tub is gone. The pool needs work. The first room had a broken ac, the second room had a strange smell to it. The stay was not horrible but not what i was expecting for the money i was charged.

It’s a nice hotel but it’s aging. Bed was too hard for me and the bathroom was a little tight.

Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted *******, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.