Premier Inn Birmingham City (Waterloo St)

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Excellent service from the hotel staff throughout our stay. The hotel is a short walk from the Birmingham New Street rail station and close to museums, many restaurants, pubs and the Bullring Mall and market areas. We came to Birmingham by train and left by the airport. The New Street station is perfectly located for both. We felt safe at all times in the area. I would happily stay at Premier Inn Waterloo again.

Nice welcome at check in. We were in room 316 which was an ‘accessible’ room even though we didn’t request that. Large room. Nice view. Clean. Cool. All perfect. Staff great at check out and we were able to leave our case and pick up later that day which was great!

The premium rooms are worth the higher price and the breakfast is also good value for money. The location is unbeatable and all the staff were excellent. Only quibble is the quality of the wifi, including the premium option, and there's no body lotion or tissues.

Probably the best hotel experience I've had in Birmingham in a long time. Wonderful staff, extremely clean and tidy, great location right in the heart of the city center.