Premier Inn Birmingham (Great Barr/M6 J7)

Upon arriving we were greeted warmly and we booked in opting to pay the extra for an early check in. The room we had was the standard double which was great for our needs, however when we were leaving later to meet family we discovered the door would not lock this was reported to reception who assured us this would be looked into whilst we were away. Whilst out we had a phone call informing us of the progress and that our room had been changed. When we returned later reception had relocated us to another room, and reduced our bill as compensation for the inconvenience Lisa the staff member we dealt with was very professional and courteous and a pleasure to deal with. Although we had a slight problem with the room I can say confidently that the staff couldn’t have been more friendly or helpful and I will certainly stop here again on my next visit home.

Lisa was very welcoming on arrival, great nights sleep, room is very spacious for one . plenty of spaces to park. If you don’t fancy eating at the premier inn there are local restaurants/takeaways to choose from. I highly recommend this Premier Inn

Corridor outside my room stank of ****. Complained but unresolved. Smelled all the time and I find this unacceptable. Air freshener did not help and clearly someone was smoking or taking ***** the entire night. Room freezing as heater broken. Was moved to a new room. It was a bit better.