Tài Khoản Khách
ngày 21 tháng 5 năm 2025
From the moment I booked, the experience at Travelodge Fort Dunlop was excellent. Ryan, the manager, helped me over the phone before my stay—polite, reassuring, and very helpful. When I arrived, I was warmly greeted by Jo (with the colourful hair)—the friendliest and most genuine hotel staff member I’ve ever met. Later that evening, I had an issue with my car window dropping into the door. I asked if there were any tools I could borrow, and to my surprise, Jo came out with screwdrivers and said, “Let’s go try together.” She absolutely didn’t have to help me, but she did—and thanks to her, I was able to secure my car. That kind of care is rare. She truly deserves a bonus for her outstanding service. The room was clean and comfortable, and every staff member I encountered was polite and helpful throughout my 3-night stay. The only minor issue was my key card repeatedly not working, but the team always resolved it quickly and professionally. Parking was also amazing, small Travelodge car park but right opposite was a huge car park with plently of spaces. Shocked at this expectional service as it is very hard to find these days! Team at fort Dunlop should be treated to a reward of some kind!
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