enzov12
ngày 22 tháng 3 năm 2025
Terrible hotel! We stayed one night on a road trip here because we wanted to be in downtown Birmingham and the online photos of the rooms looked nice. However, we had a very disappointing stay. The lobby & check process was unprofessional & a little odd. You have to valet & that is $40 a night. The valet seemed a little off, too. The rooms are worn and the floors were extremely dirty. The bathroom floor was filthy. The AC / heat but did not work at all. The hotel was very noisy - water pipes making noise, loud music playing at 4:00 am, traffic & street noise through the flimsy windows. We were going to stay a 2nd night on our way back & tried to cancel, but were told we would not get a refund because we didn't cancel FOUR DAYS in advance. This is absurd.
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