Downtown Birmingham High-Rise Condos by Barsala

The property was as described on the website. It was conveniently located where we needed to go and it was easy to get to other places too. The apartment literally had everything we needed for our stay and I'm happy I picked this property.

Clean, quiet and conveniently located to the historic downtown Birmingham area. Walking distance to all major venues and the property owner and managers were always in touch and accessible. Beautiful apartment, very comfortable. Everyone was so nice. Great price for great location.

Well first this stay requires you to download two apps, for one door lock one to communicate with facility manager. Not a big deal, we worked through it and arrived, which brings me to the next issue. The check in instructions were like a mystery game, guess or call to get your answer. The instructions from the app said scan QR code at gate, but we never received a QR code. So we sat outside and had to call and get the QR code sent as a text. So we made it, kind of. Next the instructions give you details on entering property from one floor of the parking garage, so if first floor was full good luck, back to call or guess. We ended taking the stairs down with our luggage because the elevator did not work with our QR code. So after dragging our luggage out to the street we made our way into the condo, once again instructions were vague at best. That ended the checkin process, and we made it to the room. The room itself was nice and clean, but it was a little cold so we turned on the heat. Which leads me to the next issue, the heat did not work. We woke up Saturday morning to a 60 degree room. I messaged the POC and she submitted a request for service. You guessed it, no service, no offer to change units, just nothing. So I turned on the oven so we could take showers and not freeze afterwards. The facility management company offered a refund and sent it to ******* so they say. No refund was ever received and ******* agreed they did not issue one. Horrible