Travelodge Wirral Eastham

Great place with parking, just not convenient to work in the room

The building may be tired but do not let that put you off. The staff are 5 star. The rooms are very clean, the bedding, clean as any 5 star hotel. No noise inside or outside.

Toilet covered with human remains. Bed very uncomfortable. Felt like you were sleeping on floor. Walls very thin could clearly hear next doors conversation.

This is probably the worst stay we've had at a Travelodge with very noisy guests next to us with the children from the next room running up and down the corridor constantly till 12am the room wasn't clean either the ceiling had stains on it and the cups weren't clean. We stay in lots of Travelodges and have never had a bad experience until now as our fellow guests were totally unruly and the staff didn't seem bothered.

Really Comfortable Bed. Good Value Wifi for 3 quid a day. Hot Shower. Great Location for Motorways, Trains and Country Walks with Mersey River and Wirral Way less than a mile a way......and adjacent to a farm where a Bold little Robin came into my room to visit.....ON 3 OCCASIONS! Finally, Hotel Manager and Cleaner were very friendly, Helpful and good to chat to. Would Strongly Recommend

We recently stayed at as a last minute booking to visit the Chester Zoo Lanterns (05/12/24). Upon arrival, we were greeted by a friendly receptionist and given the key to our room. Our 8 month old daughter was for some reason not down on the booking, so we requested a cot and the woman behind the desk was more than happy to oblige. Come the next day when checking out, we were sarcastically asked how the cot for our baby was, seeming to pointing the finger at us for the booking not going through correctly. I found this very unprofessional and the behaviour of the receptionist unneccesary. We had paid for the hotel in advance, hoping for a cheap and cheerful stay but the attitude shown towards us when leaving left us with a bitter taste in our mouths. The rooms were average, but we thought none of it and did not intend of mentioning the unhygienic standard due to the price we had paid. But due to the service we received when checking out we feel we have no option but to complain. The carpet in the family room had a strong smell of what I can only assume to be urine. As well as this, the cot given to us for our daughter to sleep in was beyond dirty. We felt that she couldn’t sleep in the cot in that condition and she ended up sleeping in our bed. I can only describe it without going into too much detail as dirty. I feel that this would have been kept to ourselves without the sarcastic and unprofessional service we received by your receptionist, and we will definitely not be staying again. I strongly suggest a customer service course would be beneficial. At the end of the day we are paying customers, and I feel I have no option but to bring this to your attention. I am devastated to have wasted my money on the service we received and will not be recommending anyone to stay here