Banyan Tree Bintan

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Banyan Tree Bintan

Laguna Bintan Resort, Jalan Teluk Berembang, Sebong Lagoi, Kec. Tlk. Sebong, Bintan, Riau Islands, 29155, IndonesiaXem thông tin khách sạn
Banyan Tree Bintan
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Đánh giá của khách

9.0/10
Tuyệt Vời
99 đánh giá
Đánh giá đã xác thực
Vị trí9.1
Trang thiết bị8.5
Dịch vụ9.3
Vệ sinh8.9
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Đánh giá tiêu cực(6)
dwrt
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 6, 2025
Cặp đôi
107 đánh giá
10/10
Nổi Bật
Đăng tải vào 15 thg 8, 2025
Came here for my anniversary. My 2nd visit here. Loved the service here. Staff went all the way out to decorate my room every night.
Dịch
Phản Hồi Từ Khách Sạn: Daer dwrt,It was a true pleasure to welcome you back for such a special occasion. I am delighted to know that our team made your anniversary stay memorable, especially with the little touches in your villa each night. Your kind words mean a lot to us, and I’ll be sure to share them with the team who will be thrilled to know their efforts brought you joy.We look forward to creating more beautiful memories with you on your next visit.Best regards,Alpha EldiansyahArea General Manager
Tài Khoản Khách
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 5, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 6, 2025
We booked 4 rainforest sea view villas from Singapore. The rooms are in the traditional Balinese villa resort style. They are spacious, beautiful, clean, and equipped with complete toiletries. There are also two pairs of Japanese slippers for showering or going to the beach, and two pairs of cloth shoes for wearing in the room. The hygiene is good, and they clean twice a day. There are three-hole British sockets on both sides of the long table in the room, and there is no need for Indonesian plugs at all, which is very convenient to use. The balcony also has a large jacuzzi.The room is very quiet, and you can hear birds singing in the early morning. All the staff can speak English, and they are all very kind and polite, and their service attitude are also great. The breakfast is also good, and there are many food choices. Whether you go to eat or go back to the room, you can call the hotel's free buggy. Overall, we were very satisfied with our stay. We will continue to stay in the same BanyanTree when I come to Bintan Island again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Value guest,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us.We are truly delighted to hear that your experience in our Rainforest Seaview Villas was both comfortable and memorable. It brings us great joy to know that the serene natural setting, the thoughtful amenities, from the traditional design and spacious layout to the slippers and convenient socket access added ease and delight to your stay.Your kind recognition of our associates, their service, and the warm hospitality they extended means the world to us. We are also pleased to hear you enjoyed the variety at breakfast and found convenience in our buggy service, designed to make every moment effortless.Most of all, we are honoured to know that you plan to return to Banyan Tree Bintan for future visits. It would be our greatest pleasure to welcome you and your loved ones back for another peaceful retreat in our island sanctuary.Warmest regards,Alpha EldiansyahArera General Manager
Người Dùng Ẩn Danh
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 5, 2025
Cặp đôi
2 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 21 thg 6, 2025
Good service and the spa is a must try. Do make a reservation in advance for the spa as they are usually full for the day.
Dịch
Phản Hồi Từ Khách Sạn: Dear value guest,Thank you for your thoughtful review.We are delighted to hear that you enjoyed the service and that your experience at our spa left a lasting impression. Indeed, our spa is a cherished highlight for many of our guests, a tranquil sanctuary where time slows down. We also appreciate your helpful suggestion for future guests to reserve in advance, as our spa often fills up quickly.It was a pleasure having you with us, and we look forward to welcoming you back to our island retreat for more moments of rest and rejuvenation.Regards,Alpha EldiansyahArea General Manager
Tài Khoản Khách
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 7, 2025
Gia đình
1 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 12 thg 8, 2025
The service was great, and the beach was nice. However, the breakfast was the worst among all the hotels I’ve stayed at — very few options and mediocre taste. The other paid restaurants were also just so-so. The villa rooms were old and outdated, and there was a musty smell after it rained,and there were gecko droppings all over the sofa.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your thoughts with us. I am delighted to hear you enjoyed our beach and the warm service from the team, but I am truly sorry that other parts of your stay did not meet expectations.Your comments on the breakfast, dining options, and villa upkeep are very important to us, and I sincerely apologize for the inconvenience you faced, especially with the musty smell and cleanliness issues after the rain. This is not the level of experience we wish to deliver, and I have personally shared your feedback with the team to ensure improvements are made.We really appreciate you letting us know where we can do better, and I hope you’ll give us another chance to welcome you back for a much more seamless and memorable stay.Warm regards,Alpha EldiansyahArea General Manager
Kenn KC
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 7, 2025
Cặp đôi
1 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 17 thg 8, 2025
Wonderful place with private dining upon request. Booked the reflection dinner was good
Dịch
Phản Hồi Từ Khách Sạn: Dear Kenn KC,Thank you for returning to Banyan Tree Bintan and for choosing to celebrate such a special milestone with us. It warms my heart to know that our team was able to make your anniversary stay memorable, with thoughtful touches prepared each evening to add a little magic to your moments together.Your kind words mean a lot to us, and it was truly our pleasure to be part of your celebration. We look forward to welcoming you back again, to create more beautiful memories with you both.With warmest regards,Alpha EldiansyahArea General Manager
Tài Khoản Khách
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 5, 2025
Cặp đôi
3 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 18 thg 6, 2025
The room facilities are quite dated, and the bathwater wasn’t hot. However, the bed was clean and comfortable
Dịch
Phản Hồi Từ Khách Sạn: Dear value guest,Thank you for taking the time to share your experience with us.We are delighted to know you found comfort in our signature bed and appreciated the cleanliness of your villa. Your kind words are truly valued.At the same time, we sincerely apologise for the shortcomings you encountered with the bathwater and the condition of the room facilities. Please know that your feedback has been shared with our team for immediate review, as we continuously strive to enhance the experience for all our guests.We hope to have the opportunity to welcome you back and restore your full confidence in our resort.With warm regards,Alpha EldiansyahArea General Manager
John
Villa hồ bơi vô cực hai phòng ngủ hướng đại dương
Lưu trú vào thg 5, 2025
Gia đình
2 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 10 thg 6, 2025
Such lovely and friendly staff. Especially the hardworking housekeepers under Lilik who took the time to make us feel welcome with their flower arrangement. Also the friendly buggy drivers Josef and team. Wonderfully fun and relaxing visit
Dịch
Phản Hồi Từ Khách Sạn: Dear John,What a joy to read your kind words, thank you for shining a light on our wonderful team! We are absolutely delighted that Lilik and the team made you feel so welcome with their thoughtful touches (those flower arrangements are crafted with extra love!), and that Josef and the buggy drivers added such warmth to your stay.It is team members like them who turn a great escape into a truly memorable one, and we will be sure to share your compliments with them, they will be over the moon!We are so glad your time with us was both fun and relaxing. Whenever you are ready to return for another dose of joy, we will be here with big smiles and (of course) more beautiful flowers.Sincerely,Alpha EldiansyahArea General Manager
YC YG9666
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 10, 2024
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 27 thg 11, 2024
nice service quiet place good experience in their spa buddy can take u everywhere in the resort views are great for all food premises
Dịch
Phản Hồi Từ Khách Sạn: Dear YC YG9666,Many thanks for taking the time to share your experiences; I thoroughly enjoyed reading about your vacation and hope to see you at Banyan Tree Bintan again in the future.Sincerely,Alpha EldiansyahArea General Manager
ruchi
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 7, 2025
Cặp đôi
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 11 thg 8, 2025
One of the best beaches, plenty of restaurant options for the weekend.
Dịch
Phản Hồi Từ Khách Sạn: Dear ruchi,Thank you for sharing your kind words. We are delighted you enjoyed our beautiful beach and the variety of dining experiences during your weekend with us.We look forward to welcoming you back for another relaxing escape at Banyan Tree Bintan.With warm regards,Alpha EldiansyahArea General Manager
Kizzwati
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 3, 2025
Cặp đôi
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 20 thg 4, 2025
Amazing Location, great staff...everybody was just perfect....highly recommend...the Laguna Golf Club, Amazing...great caddies...👍👍🤝🤝
Dịch
Phản Hồi Từ Khách Sạn: Dear Kizzwati,hank you for sharing your kind words, we are truly heartened to know that your experience with us was nothing short of memorable. It brings us great joy to hear that you enjoyed our serene location, the heartfelt hospitality of our associates, and the beauty of the Laguna Golf Bintan. Your appreciation of our caddies will surely be shared with the team, they will be delighted to know they left such a positive impression.At Banyan Tree Bintan, we are deeply committed to creating sanctuary experiences for our guests, and it is always rewarding to know that we succeeded in making your stay special.We look forward to welcoming you back to our island sanctuary for more moments of tranquility and discovery.With warm regards,Alpha EldiansyahArea General Manager
Vaishnavi Shankaranarayana
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 2, 2025
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 6, 2025
We visited the resort for my husband's birthday for a 2-night, 3-day stay, which was amazing. We stayed in a rainforest sea view villa, which was incredibly peaceful and serene. Every moment of our trip was thoroughly enjoyable. The spa experience was exceptional. As vegetarians, we were initially concerned about food options, but to our delight, we had a full-course meal at the Thai restaurant, which exceeded our expectations. Everything was perfect—a 10/10 experience.
Dịch
Phản Hồi Từ Khách Sạn: Dear vaishnavi,Happy belated birthday wishes to your husband! We are absolutely delighted you chose to celebrate this special occasion with us at Banyan Tree Bintan.It brings us such joy to know your rainforest sea view villa provided the perfect peaceful sanctuary, and that our spa team helped make your celebration even more memorable. Our culinary team will be especially thrilled to hear they exceeded your expectations with vegetarian options at our Thai restaurant, they take great pride in crafting inclusive dining experiences.You have described exactly the kind of perfect 10/10 getaway we strive to create, and we are honored to have been part of your husband's birthday celebration.Whenever you are ready for another serene escape (or another special occasion to celebrate), we would be overjoyed to welcome you back to your Bintan sanctuary.Best Regards,Alpha EldiansyahArea General Manager
Ragha R
Biệt thự Rừng Mưa Hướng Biển
Lưu trú vào thg 12, 2024
Cặp đôi
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 1 thg 2, 2025
Beautiful
Dịch
Phản Hồi Từ Khách Sạn: Dear Ragha R,Thank you! I'm glad you liked it. If you need any more help, feel free to ask!Regards,Alpha EldiansyahArea General Manager
Tài Khoản Khách
Biệt thự hai phòng ngủ hướng biển trong rừng
Lưu trú vào thg 9, 2024
Gia đình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 16 thg 1, 2025
We had a lovely trip with the family over holidays in Oct 2024. We were upgraded to a pool villa and used the pool to splash around and have nice family time. The rooms are a bit dated, but clean. Service is great. The food in the restaurants was good but a bit on the expensive side. Overall an enjoyable trip! :)
Dịch
Phản Hồi Từ Khách Sạn: Dear Value guest,Thank you for choosing Banyan Tree Bintan for your family holiday and for sharing your experience with us. We are delighted to hear that you had a lovely time and that the upgrade to a pool villa made your stay even more special. There’s nothing quite like splashing around and creating cherished family memories!Your kind words about our service and dining experiences are truly appreciated. We value your feedback on pricing and will continue striving to enhance the overall guest experience. Rest assured, our team is dedicated to maintaining the comfort and charm of our villas to ensure a relaxing retreat for all our guests.It was a pleasure hosting you, and we look forward to welcoming you and your family back for another memorable stay in the near future!Sincerely,Alpha EldiansyahArea General Manager
Kristal Charen
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 9, 2024
Cặp đôi
6 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 14 thg 10, 2024
Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.
Dịch
Phản Hồi Từ Khách Sạn: Dear Kristal Charen,I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.I am hope to welcome you soon back to Bintan for another occasion.Sincerely,Alpha EldiansyahArea General Manager
Tài Khoản Khách
Biệt Thự Tầm Nhìn Biển Rừng Mưa
Lưu trú vào thg 9, 2024
Cặp đôi
5 đánh giá
10/10
Nổi Bật
Đăng tải vào 15 thg 1, 2025
Great location and really great service. Views were great from our room
Dịch
Phản Hồi Từ Khách Sạn: Dear Value guest,Thank you for your kind words! We are delighted to hear that you enjoyed our beautiful location, breathtaking views, and the heartfelt service from our team. Creating memorable experiences for our guests is our greatest joy.We hope to welcome you back soon for another serene escape amidst nature’s beauty. Until then, safe travels!Regards,Alpha EldiansyahArea General Manager