Kamuela Villa Lagoi Bay Bintan

Villa was nice and service was good but cleanliness can be improved. My skin was feeling itchy after using their pool. So, I think like many people shared, the pool is not well maintained. Breakfast was mediocre too. Overall, it was a nice environment to stay if it is more well maintain!

Villa is large and spacious, but felt old and not well-maintained. Upon entering the villa, we were immediately greeted by many dead leaves scattered all around the pool deck and floating on the pool. Floor also felt dirty, so we wore our slippers everywhere. The shower is outdoors, which meant we had to bathe with our slippers on. Bathtub’s drainage was not working despite a technician being sent over. With the pool brightly lit at night, we could see many impurities floating around inside + I swam head on into a FROG while trying to enjoy the pool at night. Breakfast was edible but unimpressive, and the latte tasted like water. We stayed in the Deluxe Suite Villa but our villa did not match the photos online. One good point about the villa is its location - it’s the closest accommodation to Plaza Lagoi, which has some good options and marts, and Lagoi Beach, which is beautiful at sunset and very clean. Overall, would not recommend this to family and friends unless they do a major revamp/vastly improve on their maintenance.

my kids had diarrhoea after swimming in the private pool. I wonder how often it is cleaned, as there is no chlorine, and I spotted a frog in the pool at night. should have just gotten a better hotel without a private pool. the fire extinguisher in the kitchen already passed expiry (Feb 2025) while my vacation here is in June. the toilet choked 2 days in a row as the flush was not strong, and with my kids diarrhoea, the experience was horrific. we had to run to lobby to use their toilet there. a lot of mosquitoes in the resort. breakfast was served to room but not appetising at all. we had to keep watching our food as birds and monkeys can enter to steal food. the whole kitchen and part of the room was infested with ants, leaving a cup with sweet drink brings their colony in minutes. the housekeeping staff also missed out the towel and toothbrush for the additional pax in my room even though I paid for the additional pax fees. word of caution to holiday goers, choose a better hotel if u want to truly enjoy your holiday.

Kamuela Villa is a quiet and private stay for us to unwind during our stay. A few minutes walk to Lagoi Beach. Staffs accommodate to our requests timely, thank you! Kamuela also has a taxi service to toyris location and our driver reccommended excellent food at the hawker and in the village area.

The hotel offers a fantastic stay with friendly staff and modern amenities. Rooms are clean, spacious, and well-equipped. Prime location near main attractions and public transport. Breakfast buffet was varied and delicious. Minor noise from the street but manageable. Highly recommended for both business and leisure travelers.

Villa has big living space but the pool is not well maintained with visible green algae. Aircon was not cold.