Hotel Indigo Bintan Lagoi Beach, an IHG Hotel

The property has lots of potential and service staff have wonderful attitude. it just opened in Oct, so not everything is fully up just yet. It was generally a nice stay but several small disappointments added up and we conclude we would stay elsewhere if we returned to Bintan (although probably not soon). - we were fortunate to get the room early at check-in (~1230pm) cos the room was ready. - F&B team had the most hiccups. we had late lunch on the first day - the restaurant was not busy but they could not cope with orders. we waited over 40mins and other tables that came later were served before us. food was not even piping hot when it arrived, which is weird—was it sitting around and just not served?? - subsequent days’ breakfast at the same and only restaurant also always had something up. e.g. long waits, forgotten orders, and when we asked about items, two of them would turn up. that said, all the staff were super nice, and we’re grateful — albeit still disappointed. - the room was very pretty but there’s an impractical design flaw on the hanging lamp on the bedside. it rattles every now and then due to the AC. i ignored it fine but it drove my husband mad 😅 he had to cushion it with a hand towel. - the in-room phone was also strange. we had to try many times to dial ‘0’ for guest services — there’s no other number to call. it sometimes sounded like it was ringing/connecting but nothing was happening. - housekeeping didn’t clean our room the whole time we were out on day 2. only came when we were back resting at 5+pm. - indigo doesn’t allow sharing of facilities with sister hotel, which frankly is a missed opportunity these days. i’ve lost count of the number of resorts who do it and market it as a plus point. it almost seems weird that they don’t when it’s virtually connected to IHG. - hadn’t realise this but they don’t brand themselves as a family hotel so there’s no kids club. don’t pick this place if u need a place to entertain your kids. i was surprised that a beach resort didn’t have a kids club 😆 - the hotel wanted to impose a surcharge on my 5yo who was sharing the same room same bed and not (in my opinion) consuming significantly more resources than another guest who may have been just a couple without a kid. we’ve been to many other properties that brag a “kids stay free” concept unless u ask for an extra pullaway bed. anyways, while the charge is relatively common, when asked about what the charge goes toward, the explanation i was offered was weak. and after the stay, all the more i didn’t feel there was much to justify this so called additional charge.

Elegant entrance, inspiring designs, friendly complimentary meet and greet service from the ferry terminal. Staff are attentive and thoughtful. Very helpful on assisting with transfers and bookings too. Suite I've checked in is so cool with pool and sea view. Such a peaceful staycation I've had! Massage I've got is awesome too! I can feel that she is thoroughly and carefully handle all my stressful spot! My partner said how come you sleep so deep last night? Because of the amazing massage! Love it!!! Thanks for celebrating birthday for my partner too!

I recently stayed at Hotel Indigo Bintan, and it exceeded my expectations. The design is modern and vibrant, reflecting the local culture beautifully. Rooms were spacious, clean, and well-equipped with thoughtful amenities. The staff were welcoming and attentive, always ready to assist. The beachfront location is perfect for relaxation, with stunning views and easy access to activities. The food options were varied and delicious, offering a mix of local and international cuisines. Overall, this hotel provides a perfect blend of luxury, comfort, and authenticity. I highly recommend it for anyone visiting Bintan.

My wife and I recently had the pleasure of staying at Indigo Hotel, and it more than met our expectations. From the moment we arrived, the friendly staff made us feel incredibly welcome. The room was spotless and equipped with everything we needed for a comfortable and relaxing stay. A special touch was the thoughtful wedding anniversary decorations and the delicious chocolate cake left in our room – a delightful surprise that made our celebration even more memorable. If you’re looking for a place that offers excellent service, comfort, and special touches, Indigo Hotel is definitely the place to stay!

Still ongoing construction but good for one day stay. Good view from hotel

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