Four Points by Sheraton Bintan, Lagoi Bay

The cleanliness of the rooms could be improved. All the staff are polite and provide good service. However, there seems to be a shortage of manpower — for example, plates and cups often run out during breakfast. The kids’ club amenities and activities could also be enhanced, as there is little to do on rainy days.

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

An hour trip by ferry from Tanah Merah, we were picked up by car to Hotel(inclusive). Awesome refreshing welcome drinks, self-service. Bday celebrtaion for gf & request for deco was simply sweet & a slice of Ondeh2 cake was lovely. Room was asthetically beautiful. Balcony with splendid sea view. Huge Pool, Beach Bar, Kids play area. Sadly not much of other premises facilities to explore within but 10min walks to the Lagoi Bay. Restaurant for breakfast with huge international spreads. Friendly staff, accomodating. Easy liason.

Will repeat soon. All the staff are very helpful and friendly. Only the aircond inside the room not so cool

My family and I stayed at Four Points by Sheraton Bintan for 2 nights, and we had a wonderful time there. The staff, from the front desk to the housekeeping, were exceptionally attentive and courteous, making us feel truly welcomed. Our room was spacious and clean, with a comfortable bed and spectacular views of the pool and the beach. The hotel's location was perfect for exploring and relaxing. Hotel's amenities like the kid's playroom was a great perk and my son had a good time there. We also enjoyed the delicious breakfast buffet with varieties of food choices. We'll surely recommend this hotel to families and friends.

I had a great stay. The beach was less than 5 minutes walk from my room at level 2. Everyone in the hotel was very friendly and nice especially the people at Rempah Restaurant, always checking in with you if there was anything short from their end or anything about the hotel. Breakfast spread was great with lots of variety. Super love that they have the sambal corner. Booking of spa was also seamless. Live music every night for the people at the bar but everyone in their room can enjoy it too from the balcony. Special mention to the staff at the restaurant and people at the concierge for helping me with directions and everything I had to ask and help with. This should have been a 5 star ⭐.