Hampton Inn Biloxi

Everything was nice clean safe and quiet. Perfect for what I had going on .

Service employees were very helpful and competent. Breakfast was varied from cereal to hot food and waffles. Location great and accommodations were spacious and very nice.

Convenient to convention center and beaches right across the street.

We went ass a couple to 1138 beach blv Biloxi Mississippi at the Hilton inn. The room AC didn't work well. Eye called the front desk to ask for help she came up and try to reset it but that didn't work. The AC was coming on every hour it was hot. The door knob to the bathroom was broken. The TV was stuck and we couldn't watch it eye called the front desk and told them the TV was stuck how do we fix it. They lady didn't wanna help and side whatever and hung up the phone. The ice machine didn't work good at all so eye had to keep going on another floor to get ice. They also had holes in the blinds. A lot of people from my job went to Biloxi Mississippi I'll make sure to tell them to never use this hotel. I'm never ever coming back here.

Back to school trip Beds were comfortable Food choices were good, eggs, grits, fruits, yogurts, sausage, biscuits, waffle maker, bagels, muffins, scones, juice options, cereals, coffee station

First let me say we are Hilton lifelong members, over two million points, have traveled all over the world....have stayed in some terrible locations (amazing ones too, we love Hilton), and this is HANDS DOWN THE WORST HILTON EXPERIENCE WE HAVE EVER HAD! I will spare you the personal issues, because the truth is always in the middle, let's do just the facts. Room one, broken AC. Room two flooded floor, some sort of leak....took our shoes off and had squishy carpet. One extremely rude young woman running the desk. Standing in my wet socks I called to ask for another room, and she said we had already moved rooms once....SO WHAT!? Yes, first room had a broken AC. She said she would have to "think about it"...and put me on hold. 10 minutes later I decided to go downstairs. When we went down to talk abut a room change, one without a wet carpet she was actually kicking another couple out of the hotel because she didn't like their demeanor, she felt unsafe-she was on the phone telling them to "Pack up and leave please, NOW" WHOA! Likely why I was on hold for 10 minutes. The drama was something else. She actually then told us to get out of the hotel too... because she didn't like that we wanted another hotel room, as we had already had one room change. Yes, we did not want a room without AC, and we did not want one with wet carpet.... Here is the deal...the customer can change rooms all day long if they want....HILTON DO BETTER! AND HAVE A MANAGER, or someone educated on how running a hotel works, on the property. Truth be told this woman did not know how to move someone to another room....I think that is why she was kicking everyone out. I think the manager has their friend sitting there while they work another job....and probably has a kick back of some type going. I have zero proof of that, but I have never been to a Hilton property that is staffed by one person. and has an "off site" manager that can't be reached. UNACCEPTABLE! Bray (?) (had no name tag, no business card, and paused for a long time before providing a name-so assuming it is not her real name) explained there was a manager but they were busy with another job off property. WHAT? Yes, she told 4 of us that the manager works another job, and they can be texted in emergencies. Now mind you this young frantic woman was texting the manager and getting no reply, which was creating more anxiety for her. At one point she was hiding behind a wall, voice memo-ing the manager, but we could all see her in the glass of a painting, and we could hear her "Where are you, are you getting my messages???"...so we said, we can see you....to which she screamed "I KNOW YOU CAN".....Ok then, why are you crouched behind a wall.....??? There was not one other employee on site. NOT ONE! Just this woman with no name tag, clutching a note book and her phone. No engineering, no housekeeping....only this employee who was acting very oddly, holding a notebook, and talking about how she wanted everyone to le