Silo Motor Inn Biloela

Great place to stop and chill after a long drive. Easy access and even easier booking in. Staff so kind and helpful. Decent parking for 4wd and easy access to the pool. Restaurant closed but was directed to the pub across the road. Great to see town team work happening. Beds were super comfortable.

We stayed here twice as we went through on our road trip to Central Queensland. On the first occasion there was no soap in the shower at all. The service on arrival was very poor with hardly any interaction. The rooms are very comfortable - bed is great and they are very new. Amenities high standard and Pod Coffee provided. Hotel across the road - easy walk, has a decent menu and food is good. The Motel restaurant was closed. A little noisy as I was kept awake by the person snoring next door. As we left I informed the person I checked in with that we had no soap - the response - "Ok". No apology or explanation. On our way back through we stayed again. Same greeting on arrival. I went back to order breakfast and paid with cash. I ordered the fruit cup to realise it was packaged and informed her that I did not wish to purchase it. The total cost of the breakfast which had to be prepaid was $7. I gave her a $5 note and 2 $1 coins. She then had to refund for the fruit cup which was $3.50. She refunded me $2 and I looked at her. She was confused and did not want to open the cash draw. I offered to go back to my room and get the right money, and she then opened the cash draw. I then suggested I take the $2 back and give her the $5 note and she give me change. She then gave me .50c change. I then explained that it should be $1.50. She was confused. This room we discovered - the conditioner was empty and the hand soap was empty. Free internet was extremely slow and had to hotspot to my phone instead. For $140 per night this was all very disappointing, particularly not having soap in a COVID environment.