Billesley Manor Hotel & Spa, a Tribute Portfolio Hotel

What an amazing place . The surrounding was therapeutic. Staff were helpful. I sat out in the garden for breakfast.

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

15世紀的酒店很有歷史感，有提供充足的、且免費的停車位，公共區域暫時沒有什麼可以挑剔的地方，是次訂的是套房，故此對於房間大小與方位的安排都頗為滿意。但是，很不解的是早上起來洗澡的時候…水壓是出奇地有問題🤨本身水壓就不足，況且還加上時出水時不出水的現象…很是讓人焦慮😐廁所🚽馬桶沖水也是水壓不足…後面的一連串種種就不説了😅早餐中規中矩…傳統的英式早餐都沒什麼驚喜，唯有一點驚嚇就是切出來的西瓜已經發臭了🤮

一個古老的山莊，超大的花園，外面是牧場，成羣的羊兒在綠草地上安靜地吃草，恍若世外桃源，當地司機説這裏風景如畫（picturesque），確實如此。

酒店非常美 服務也很好

非常不錯 園林很美