Occidental Bilbao

The receptionist was very friendly and helpful. The surrounding is amazing.

There were 2 things which were not in line with my expectations: The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping. Regards Maurice Lansu room 217.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.

Mooi hotel met voldoende parkeerruimte. Prima locatie om de stad te verkennen. Je loopt in 15 minuten naar Casco Viejo, en de metrohalte is ook vlakbij. Ontbijtbuffet is erg goed en uitgebreid, de keuze is reuze. Het enige minpunt vonden we de strenge regels rond het zwembad, dat tevens deel is van een sportclub. De kinderen konden er daardoor niet echt lekker spelen.

酒店很乾凈，服務也好，因為出差行程長，行程有點記混淆，我應該要退房的卻沒有退房，直到下午兩三點去酒店進不去門才發現自己應該退房，和酒店説明情況後，竟然沒有產生一分錢費用，比國內酒店都人性化