Tài Khoản Khách
ngày 25 tháng 8 năm 2024
Overall, excellent rooms and grounds. Food at Sur house is outstanding. Service is average or a bit below given the cost and expectation of a five star resort. Might be a Hyatt issue, but the staff do not seem very happy despite having a long tenure as employees of the hotel. The do just the minimum. 2/3 nights we did not receive turn down service. Waited 40 min at the pool for towels and our drinks causing us to be pressed for our dinner reservation that the restaurant was unwilling to change. Spa was small, but massage services were excellent. Grounds are beautiful.
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