Lone Mountain Ranch

We stayed at shooting star. The service was great, drivers and waiters were super friendly, the cabin was a bit dusty in some places, the drains wouldn't drain fast, the cabin was full of flies every evening, we had to spend 30 minutes killing about 40 flies/day. I was surprised they didn't have bug zappers. It was hot and they didn't have AC in the cabins or elsewhere. The food was ok, the meat quality could be better. The fireplace in the living room was partially blocked and smoked part of the cabin. There was a tea kettle but no where to plug in except on a floor outlet. The beds were very comfortable, and they did have morning coffee delivery. The concierge service is excellent, fast text replies and very accomodating, great for scheduling activities and planning. The ranch is beautiful, and the grounds are well maintained.

The friendly staff and excellent service make this place one of a kind. The attention to every detail makes it a stress free vacation for the entire family. The pre arrival concierge calls along with emails of itinerary options were so helpful. After arrival, the text communication for any and all services was easy and always prompt with a response. We participated in numerous on property activities such as Axe throwing, archery, ropes course, and horse back riding. As well as off property for fly fishing. The easy transportation to and from the airport and Big Sky was also a pleasant addition. The wranglers were kind and patient. Great, easy going demeanors. The child care staff were excellent and always seemed eager to see the kids and into their jobs. They provided fun activities that were age appropriate everyday for our 8 year old son. The Rodeo was a family hit and we all loved it! The food at H and C is wonderful. Service is very slow however and can be hard with a younger child. Go earlier and it moves faster! Cabins were clean and the housekeeping service was excellent. Loved the morning coffee delivery. I do agree with another reviewer stating that snacks should be replenished during the week.

The context for this review is their room rate - which is at the high end of luxury. Our family had a great time and we would recommend the experience to others as it is way more varied than just a regular downhill ski vacation. But I don’t think it rose to the standard that I expected for the cost- having stayed at places at similar rates. Grounds: Amazingly spectacular. Even when it was dumping snow it was beautiful. Great views etc Activities: A+. XC skiing and snowshoeing opportunities were limitless. Equipment available for use was top notch/new. Horses readily available for pets from excited kids. Lack of advertised carrots was a major disappointment to my kids however. Food: Horn & Cantle is a really good restaurant. The staff are super pleasant and accommodating. My only suggestion would be to vary the menu a little from day to day. Staring at the exact same menu or buffet items for five days in a row gets a bit stale. Great ambience in the dining room. Service: Mixed bag. We got some folks who fully engaged in rolling out the welcome mat and went above and beyond, but others who gave off the vibe that they’d almost rather be anywhere else and/or disinterested. Consistency here is something that top notch places really focus on. Pet peeve- turndown service…..great but coordinate it with the cabin’s dinner reservation, don’t show up at 5pm. Transportation: Easy getting to and from the ranch and then to and from the ski area. Only gripe would be to make sure the inside of the vehicles are relatively clean/organized. Leftover trash from the group before you doesn’t feel appropriate to the price point. Some drivers helpful with loading your gear - some let you handle it yourself. Everything ran on time. Cabins: We stayed in Aspen up on the hill. Amazing view and big windows. First the good. Super comfy mattresses. Heated bath floors. Nice decor. Supplied with board games. Spacious feeling accommodation. Morning coffee delivery. The not so good: their thing is record players ilo TVs. Love it…if the record player works. We told them it wasn’t working, someone tried to fix it but then they clearly just gave up. Never worked. The air is very dry at that altitude so humidifiers are a must. They have them, but they have clearly not been cleaned in a long time. Smelly humidifiers or ones with white crusties are never a good sign. Should be disinfected at every cabin turn. Fit and finish is not what I would expect for the price point- understanding the rustic log cabin vibe. Wobbly toilet, leaky shower, slow drains, missing covers/pulls, loose tile trim. Nothing bad, but just not what I would expect. Agree with the other comment about wanting dressers ilo wardrobes. Two wood stoves in our cabin. One worked great. The other smoked us out of our bedroom as the flue was either blocked or partially closed. Room was stocked with snacks when we arrived that we were told would be replenished. They

Perfection! Lone Mountain Ranch was everything we hoped it would be - and more! No detail is missed in providing a special and unforgettable stay - from the morning coffee deliveries and sweet notes, to the evening specialty chocolates and treats - they think of everything! We renewed our vows for our 10th anniversary and Tammy worked hard to make sure everything was perfect! The Horn and Cantle, Saloon, and Auric Room are first class and provide not only amazing food, but top notch customer service! The employees of every part of the ranch love working there and it really shows! Beautiful cabins, great food, friendly people, horses, elk, and stunning nature all around! Perfection! We will most definitely be back - a piece of my heart lives there now ❤️

This is our third time coming out to Lone Mountain Ranch with my family. Everyone had a great time and loved everything about the Ranch. Cabin was great, and the food and Horn and Cantle was amazing. They used to give out welcome baskets which had carrots to feed the horses. For some reason they do not offer them anymore which my kids were a bit disappointed about. Other than that the trip was fantastic

Our family had never visited Montana (and I will admit that we had watched too much Yellowstone which was our motivating factor for visiting Montana) and we conducted significant research before we selected Lone Mountain Ranch. I highly recommend that you consider Lone Mountain Ranch for your stay. We had a party of seven and we stayed at the B-K cabin. Before arrival, we were concerned that the pictures were not align to the "aesthetics" of the cabin. Thankfully, we were wrong and the cabin was AMAZING. It was spacious to accommodate all of us including bathrooms and we enjoyed several nights of games during our visit. Additionally, we loved using the fireplace, we CONSTANTLY had a fire blazing, and we appreciate concierge taking our requests for more wood and getting us tools. If you love food like our family does and love new food adventures, your family will love the saloon/restaurant too. In particular, we loved the morning staff (who was the same staff every morning) because the staff was very personable and welcoming (thank you). Again, the food was amazing (breakfast, lunch, and dinner and they will accommodate all food allergies and accommodate all of your needs) and we experienced all the specials (Lone Mountain Ranch, thank you for your creative and talented culinary staff). Also, the sleigh ride dinner was an amazing experience which I will not spoil for anyone but I doubt that this curated experience can be duplicated in my opinion. Lastly, I recommend that you experience all that the ranch has to offer - nordic skiing guided tour and snow shoe guided tour on the ranch. Concierge also assisted with other activities and I am appreciative of their services. My main goal was to relax and not stress about anything for a week and the Lone Mountain Ranch concierge exceeded my expectations and it was nice to enjoy a vacation where customer service was the number priority (instead of just talk). Sincerely, Lone Mountain Ranch, thank you for our number 1 vacation to date (and we have had international experiences too). I have a bucket list of other vacations to take but I may consider another trip to Lone Mountain Ranch.