Studio 9 Big Bear

NO ONE AT THE SERVICE DESK WHEN I ARRIVED, HAD TO CALL A PHONE NUMBER, LEAVE A VM, FOR SOMEONE TO FINALLY ARRIVE TO CHECK US IN. I PREVIOUSLY CALLED IN JULY TO CONFIRM FOR A DOWNSTARS ROOM WITH A KING SIZE BED. WHEN WE ARRIVE THE ONLY ROOM AVAILABLE WAS ON THE FIRST FLOOR WAS WITH TWO QUEEN SIZE BEDS. THEN THE ATTACHED ROOM NEXT TO US WAS SMOKING AND THE FUMES CAME INTO OUR ROOM, HAD TO GO TO FRONT DESK TO FIND SOMEONE TO LET THEM KNOW OF THE SITUATION. WILL NEVER STAY THERE AGAIN. WOULD NEVER REFER THEM EITHER

Feel asleep at 10pm and we awoke to our TV being turned on at 11. Someone was controlling our TV from outside the room. We tried to turn it off and it would immediately turn back on and start flipping though channels. For 10 minutes we tried to turn off the TV and it would get turned back on until we finally unplugged it. Then at 12:30 we woke up to our overhead light being turned on. We searched around the room for 10 minutes trying to see if it was controlled by a light switch but couldn’t find anything. We had to walk down to the lobby to find a maintence worker. We told him about our issue and he said he had a remote that he was testing out and it must’ve turned on our light. He brought it up to our room and sure enough it worked to turn it off. Extremely weird. Not to mention I pushed the microwave back on the table to make more space for my bags and there was a cigarette butt underneath it. Never had such a bad experience like this. Who wants to wake up at 12:30am before a ski day to your light being turned on with no explanation and no way to turn it off?

Honestly not even worthy of 1 star. Photos do not look like actual room. Dirty. Run down.