Tài Khoản Khách
ngày 18 tháng 11 năm 2023
When i checked early in at the hotel around 5:30am. They started asking for early check-in money that also asked for two days early check-in amount. I asked them to wait till i get freshen up. As i entered the room the room was in old condition. Dirt marks were over the wall. I asked the hotel boy to change the room, but he denied saying that this is only room available. Though i managed and slept because while traveling i fell sick. Around 10:30 the receptionist guy called me saying to clear my early check-in money. At that time i was having a fever i said i will give it once i leave. But said that his shift time is getting over and he needs clear all dues. Then i told him i am not well and not in a condition to come to your desk. You don't care about the customer health and just want your money and it's just been few hours i had checked in. You have given any bathroom soap or shampoo neither cleaned the toilet or the room. Then around 11am i paid 800- for early check-in. Today when i was checking out i asked for my early check-in paid receipt. But owner said they don't provide early check-in recipet. I said that actually the rule if i am paying money i will should get receipt. Owner started saying we have taken 50% charge instead of full day in the early check-in. So i said for that reason you will not provide a receipt. He said that his rule he follows. At the end he said on a blank paper he will stamp and write 800- received. And the way he talked was very rude and atlas t no receipt was given. This was my last visit at this hotel. Will not recommend others to visit this hotel because the service and rooms are not upto the standard.
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