Nilambag Palace Hotel

Good Service

One of the worst experience I've faced till now. I've travelled many cities now, first I check the reviews of the hotel before booking, so ss I've saw good reviews about this hotel Nilambaug Palace Hotel, Bhavnagar, i booked a deluxe room with king bed. I already contacted the property before my arrival that I'll arrive around 2-3 am in the morning so keep my room ready. As I've arrived i was first unable to find hotel entrance, afterwards I checked in and I got twin bed room. I asked them that I've booked Deluxe King Bed Room for which I've paid 2k extra they said they don't have any deluxe room available, and in their system was showing I've booked twin bed. The hotel staff didn't gave any response to my questions, the room was bad, bedsheets weren't clean, TV wasn't working, none of the remotes were working, no Valet was available for parking of my car, the bed was so hard that I couldn't sleep at all. This is the worse experience I've got till today. I've booked my hotel Via MakeMyTrip, I'm black platinum member, and still MakeMyTrip also didn't do anything.

Great palace in Bhavnagar but needs better upkeep and rooms certainly need huge renovation. We stayed in heritage room. Rooms are very big, but furnishings need some maintenance and modernisation. bathrooms are big too, bathrooms were clean but not sanitary fittings are in dire condition, tiles are broken and overall does not feel great. Food is less than mediocre, breakfast was cold and is not elaborate at all. Staff is okay, courteous but certainly needs proper hospitality training. Overall, property and experience does not match with other similar priced heritage properties.