The Ritz-Carlton, Marina del Rey

Unfortunately I was never able to experience this hotel as I received a fraudulent confirmation from Trip.com. My reservation which was paid in full in advance was not available when I arrived. I had a confirmation confirming my reservation for 5/6 to 5/8. The hotel stated that trip.com had booked my reservation for 5/7 to 5/9 and that while I had a confirmation for 5/6 to 5/8 that is not what was booked by trip.com. The hotel did not have any rooms available and we had to book a room elsewhere. The rest of my family was staying at this hotel and we were sharing a car. This was a very upsetting and frustrating situation. This is an unacceptable way to do business. I have called and asked for a refund and was told that Trip.com needs to figure out if this was a technical issue on their end or how this happened before giving me a refund. It doesn't matter how Trip.com incorrectly booked my reservation, they sent me a confirmation with the dates requested while booking the reservation for different dates. I need a REFUND asap! To make matters worse, your request for a review has the dates of 5/5 to 5/7. What the heck is going on with Trip.com. How can one reservation through Trip.com reference so many different dates? I will be sure to follow-up with multiple reviews letting people know that Trip.com is not a reliable service.

一流的服務！在美國真的是非常優秀的酒店！從禮賓部到前台到客房、餐廳和洗衣服務超出了我對美國的認知和刻板印象！ 房間的view也沒話説，健身房、泳池、洗護用品非常棒！！ 離LAX機場近，距離Marina海灘也很近。以後絕對是加州首選！ 感謝給我帶來舒適的假期！

酒店很漂亮，衞生打掃得很乾凈，服務人員也非常熱情，商務出差優選。周邊環境也很漂亮，交通便捷，值得推薦！！！！

房間設施偏舊，空間也不大，浴室設施老舊，但擁有海灣美景，服務不錯。

Müthiş kaliteli bir otel. Ailece kaldık çok memnun kaldık.

乾淨整潔，就是床墊有點太軟了，不太適合習慣睡偏硬質床的人

非常美麗的酒店，入住很舒服

無限回購入住的酒店

非常精緻典雅的裝修風格