Shepherd Plaza Hotel

Great hotel and extremely friendly staff. The rooms are clean and have a beautiful view of Bethlehem from the balcony. The shower is nice and hot and you have a water boiler to make your coffee in the morning. Extremely comfortable beds and pillows. As a General Manger of an international chain hotel myself, I have to say I’m extremely impressed with the hotel and staff. Love my stay here and will definitely come back.

The hotel was absolutely bad rooms are very dirty and the toilets also bad if you use the shower no power at all and the tap not working either very old fittings in the toilet and they give you shampoo in the sachets and soap on small wrap and very dry and when you want to use open the plastic then break into small pieces we satay 3 nights the second day they tide the beds and that night I can’t sleep because very itchy I think they put dirty sheets on and restaurant is very very bad breakfast and dinner breakfast no selection at all only brown bread no other bread and we got food poisoning on second day morning I had only one boiled egg and toast and jam on breakfast then I had food poisoning ,the buffet place no cooler or fridge display only in room temperature and the dinner 3 nights the same food every day and no hot food counter either but I find hot plates counter not working either my experience is very bad and my strong advice is never go that place the pictures are looking very nice but reality is different and they saying 4 stars but I didn’t think even 1 star and no web address either

We are part of a tour group, we and many of the group have found our rooms very dirty with dirty used bedding, mould and stains on mattresses, hair from previous guests on the pillow and in the bed, dirty floors and carpets, the last goes on and on. The bathrooms are also dirty from the floors, walls and doors. The management is trying to make things right but the rooms should not have been neglected to this degree in the first place. Would not recommend.