Am Pavillon, Bed&Kitchen

Am Pavillon may be the worst B and B experience I have ever had. Between the musty, ancient towels, the old and perhaps not the cleanest sheets and the racist and deceptive owner - visitors to Bern should stay far away from Am Pavillon. The house overlooks the main Bern train tracks but this isn't mentioned in any of their advertising. It was hot when we were there in June but if the windows were open, there was constant train noise. And there was no AC or fan, so with the windows closed the room was overwhelming stuffy. The towels and sheet were gross and were so ragged that they clearly haven't been replaced in years. But the worst part was dealing with the owner. He told us he refuses to rent to certain ethnic groups and just tells them that his B and B is full. This admission was shocking. We booked for 2 nights but he charged us for a third. While our plans did change, it was clear that we had only stayed two nights and still he charged us for three and refused to refund the money he charged my credit card without permission. He became abusive over email with me when I requested a refund for the night we were charged but did not stay. Stay away from Am Pavillon B and B. Yes, it is less expensive than other places in Bern but it's not worth the savings.

Great communication by host. Easy check in. Good Wi-Fi. Comfortable room. Shared showers but only for 3 rooms per floor. Nice kitchen. Nice garden. Quiet. Close and convenient to train station. Good location. Coffee machine did not work.

Groot huis, wat als soort hotel wordt gerund. Verwacht geen luxe hotel. Maar gewoon schone kamer. Tegenover mijn kamer douche toilet. Ruime kamer, met heerlijk bed. Beneden grote ruimte waar je onbeperkt koffie en jus Orange kan drinken. Ontbijt was niet beschikbaar, en daarom was de prijs van de kamer lager. Ik was er om per trein Zwitserland te verkennen. Is echt geweldig. En van perron naar je kamer in 4 minuten was voor mij ideaal. Eigenaar is zeer vriendelijk, en indien nodig voor mij tenminste zeer behulpzaam. Ben soms best kritisch, maar een prima verblijf waar ik volgend jaar graag terug kom