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zyq
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
21 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 16 thg 12, 2024
Clean room and convenient location. The hotel refills a bottle of water everyday
Dịch
Phản Hồi Từ Khách Sạn: Dear Zyq,It's wonderful to know that you found your stay at Hotel Berlin Potsdamer Platz by Leonardo Hotels to your liking. We are indeed fortunate to be located so conveniently, and are glad to hear you appreciated our clean rooms and daily water bottle service.Your positive rating for our amenities, cleanliness, and service is truly encouraging. This feedback helps us to understand where we are meeting or exceeding our guest’s expectations.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Cameron James
Phòng Premium
Lưu trú vào thg 11, 2024
Một mình
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 5 thg 1, 2025
Great front desk service, rooms clean, no complaints with my stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Cameron James,It is delightful to hear that you had a perfect stay at our Hotel Berlin Potsdamer Platz by Leonardo Hotels. Your kind words regarding our front desk service and cleanliness are greatly appreciated.We work hard to maintain the highest standards of service and cleanliness and it is always rewarding to hear our efforts have been recognized and appreciated by our guests. Your satisfaction is our best reward.We look forward to welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Du lịch cùng bạn bè
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 11 thg 2, 2025
Lovely hotel with a nice spa and staff
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Your wonderful comments have truly brightened our day! It's delightful to know that you've enjoyed your stay at Hotel Berlin Köpenick by Leonardo Hotels. Your kind words about our spa and staff are much appreciated and will certainly be shared with the team.We are committed to providing our guests with exceptional service and amenities, and it's always rewarding to hear when we have succeeded. We look forward to welcoming you back to our hotel in the future. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Alexis_Gz
Lưu trú vào thg 7, 2023
Một mình
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 8, 2023
This place is truly a gem, characterized not only by its beauty but also by its convenient location. The staff at the front desk, particularly the ladies, were delightful and provided excellent service. However, I did encounter some challenges during the check-in process due to the initial inefficiency of one staff member (one of the men)
Once settled in, I was immediately captivated by the enormity and impeccable decor of the bedroom. It was a truly luxurious space. The bathroom was equally impressive, boasting a generous size that enhanced the overall comfort of the stay. Given these remarkable features, I can confidently say that I would choose to stay at this place again in the future.
Regrettably, there was a noticeable issue with the sheets. They emitted a particular smell that slightly detracted from an otherwise outstanding experience. It would be beneficial for the management to address this concern promptly, ensuring that guests can fully indulge in the exceptional qualities of the accommodation.
Dịch
Phản Hồi Từ Khách Sạn: Dear Alexis,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.Best wishes from BerlinAlex N.Quality Manager
Adrian Santoso
Lưu trú vào thg 8, 2023
Vợ chồng
40 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 9, 2023
very good location, good breakfast,also the employee very helpfull
Dịch
Phản Hồi Từ Khách Sạn: Dear Adrian,Thank you for the excellent rating! It delights me to see you fully enjoyed staying with us so we hopefully might accommodate you again.Best wishes from BerlinAlexander N.Quality Manager
Feixiangdeconghuaer
Lưu trú vào thg 8, 2024
Một mình
11 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 9, 2024
great.near the postan plazz
Dịch
Phản Hồi Từ Khách Sạn: Dear Feixiangdeconghuaer,I'm delighted to hear that you enjoyed your stay with us at the Hotel Berlin Potsdamer Platz by Leonardo Hotels. It's wonderful to know that our surroundings, amenities, cleanliness, and service met your expectations.Your positive remarks about our location near the postan plazz are greatly appreciated. We're glad that this added to the convenience of your stay.We look forward to welcoming you back on your next visit.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Hoi Lun
Lưu trú vào thg 6, 2023
Gia đình
4 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 12 thg 8, 2023
Good value for money. In between two metro stations and easy to commute to main tourist places. Locates in a quite neighbourhood with two supermarkets in 5-8mins distance.
Room is clean. Facilities and amenities are generally quite new. Nothing much to complain about. A very safe choice.
Dịch
Bianca Taya
Phòng Đôi Cao cấp
Lưu trú vào thg 8, 2022
Người đi công tác
12 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 18 thg 9, 2022
Delicious breakfast, good location.
But they don’t do late checkout like most distinguished hotels do.
The room is spacious but my room has a slanted ceiling, this may be because of the building impacting certain rooms but I do not like this type of construction as it makes the room feels stuffy
Pictured is hotel lobby
Dịch
Osman B
Phòng Premium
Lưu trú vào thg 1, 2023
Người đi công tác
13 đánh giá
1.0/5
Đăng tải vào 1 thg 5, 2023
Very nice hotel with a good location and professional staff. The location is close to the transit stations and lots of food places around to eat. Furniture in room is pretty new and modern. Will recommended it.
Dịch
Tài Khoản Khách
Phòng Premium
Lưu trú vào thg 7, 2023
Một mình
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 15 thg 9, 2023
Clean and well maintained hotel. Enjoyed my stay.
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2022
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 11, 2022
The hotel is clean, staff and helpful and friendly to fullfill our request even at mid night.
Dịch
catherine lia
Lưu trú vào thg 3, 2022
Vợ chồng
20 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 3 thg 5, 2022
We stayed there for 5 nights and my bf and I both love this hotel, everything was fine and we enjoyed sauna so much..especially the service and staff all very nice, helpful and quick response for our requirements. Definitely will stay again once we Visit Berlin for next time
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2024
Một mình
3 đánh giá
2.5/5
Đăng tải vào 6 thg 8, 2024
솔직히 4성급 호텔이라고 할 자격은 없습니다.
해당 호텔의 청결도는 매우 평범했고 서비스 또한 무척 불만족스러웠습니다.
아침부터 변기가 막혀서 정중하게 여러 번 도움을 요청했으나 직원과의 소통은 원활하지 않았고 그들은 무성의한 태도를 보였습니다. 정말 불쾌한 경험이었어요. 특히 *********이라고 하는 오전 크루가 정말 별로였어요.
피트니스 시설 또한 너무 좁고 부족합니다.
직원끼리 주는 정보가 너무 다르고 city tax가 따로 얼마나 붙는지에 관한 설명도 불충분합니다.
한국인 분들이라도 이 호텔은 선택 안 하셨으면 좋겠어요.
저는 차라리 돈 더 주고 다른 곳을 갈 걸 싶습니다.
베를린에 더 좋은 호텔이 많으니 고려해주시길 바랍니다.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest User,We regret to hear of your recent experience at our hotel. It is our aim to provide a comfortable and pleasant stay for all our guests, and it appears that we fell short in your case.We are sorry to hear about the issues you faced with cleanliness and service. It is our intention to provide a seamless experience, and it's disappointing to know that we did not meet your expectations this time. We assure you that we are committed to providing a respectful and professional service at all times.We are also sorry to hear about your dissatisfaction with our fitness facility. We understand the importance of a good fitness center, and we strive to provide facilities that meet our guests' needs.Lastly, we apologize for any confusion regarding the city tax. The city tax has been charged per day and person for business and individual trips since April 1, 2024. The amount always depends on the number of travelers and the length of stay and is not a standard price, so it is not included.Your feedback is valuable to us and we will take it into account as we strive to improve our services. We hope that you will give us another opportunity to serve you better in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
Phản Hồi Từ Khách Sạn: Dear Guest,It brings us immense pleasure to know that you enjoyed your stay at the Hotel Berlin Potsdamer Platz by Leonardo Hotels and found our breakfast to be to your liking. We strive to provide our guests with a memorable stay and your positive feedback is a testament to our efforts. We will definitely pass on your kind words to our culinary team who will be encouraged by your remarks.We look forward to welcoming you back for another wonderful experience. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East