a&o Berlin Hauptbahnhof

I originally booked a different type of room and wanted to change and they were helpful in the process. It's more of a student-type accommodation but they had options for different kinds of travelers. It was of good walking distance to the central railway and accessible to different kinds of transportation. The room was comfortable and clean enough.

Found gum on the wall right next to my bed on the first night, receptionist asked if they could clean it in the morning. I agreed only to find it untouched the next day. Receptionist then offered to help me switch to a new room, which was already occupied. By the third room, I was finally able to have a bed-then I found gum AGAIN on the bed frame. So I ended up changing to another bed. Very inconvenient.

When first day arrived, the system got problem. After we successfully created the key card and tol the reception, the reception still ask us to wait with impatient attitude.

Very noisy as students playing catching shouts running laughing and no one from the hostel manages these children

Clean and tidy. Polite staff, quick to help. Happy with my stay.

I had issues checking in through their check-in machine. I went to the front desk to ask to check in with them, but they told me it wasn’t possible and I have to do it through the machine. The guy at the front desk didn’t offer any help, so I had to try it again by myself. The guy at the counter in charge of selling drinks was also rude. All the staff had no interest in interacting with guests . The room was facing directly to the garden, where people could sit eat and drink, so it was quite loud at night. After the stay I noticed I lost my phone and I tried to call the hotel, but there was no way to reach them. I could only find the number to the a&o hostels group. They would tell me to call a different number that didn’t work. To my e-mail I never received a reply. The location was good, easy to reach the main station by bus. Other than that I did not like the hotel and would not recommend to anyone. There are definitely other hotels in the same price range with better customer service.