JGA042
ngày 28 tháng 7 năm 2024
After trying to get in touch with Hotel Management we see no other option to post here. Our complain is nearly endless here are the main topics: - Room for booked for 3 persons, we got towels, shampoo etc. for 2 persons only. - Aircondition not working - Swimming pool not open Sunday morning @ 9,40 despite it should open @ 8.00. - "Free" minibar only equiped with water and juice, if you call it a bar it shall include wine, beer, snacks. Free water is normal in hotels and not part of free minibar. - Restaurant menu, service and price level not to our expectation, we have never been in hotel were it cost extra to get fried egg or pancakes for breakfast. - No room service menu so we could call for the missing items in so called minibar. - At least 2 of the staff acted more as comedian than their actual job, we came for high class discrete service not for jokes and clowns. - In the 2 days we didn't see any kind of management on site, no one asked how is your stay, how is the food.
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