Wilmina Hotel

Tophotel met topservice ! Ik kan alleen maar positief zijn op dit prachtige hotel !

酒店位置不錯，在康德大街上，一個女子監獄改造的，酒店有米其林推薦餐廳，還有不錯的酒吧，房間偏小，好在位置還不錯。裝修很現代，改造的還不錯，紅磚建築改造的不錯。以後可以考慮入住。

Wilmina felt like an oasis of peace in a big bustling city. Had a great time staying in one of the rooms with my wife. There was cake, the interior design was impeccable, the architecture and history intriguing and the staff was very friendly. I would highly reccomend it!

We had an incredible time at Wilmina! The rooms were so cozy, comfortable, and beautifully designed. Breakfast was incredible - so many options and we ate out in the lovely courtyard. The location was great and we had a wonderful time walking around the neighborhood. We will definitely be staying there again next time we are in Berlin! Thank you to the amazing and kind staff!

We had a wonderful stay at Wilmina. The team was friendly, attentive and lovely at all. The hotel set up and the interior design were awesome! The breakfast was amazing and the traffic connections to the city centre were easy to locate and to reach.

We were initially impressed by the beautifully renovated former women's prison. However, our experience quickly turned negative due to poor customer service. Upon arrival, we were given a room on the 4th floor, which included air conditioning. We were in a hurry for our dinner reservation, but when we tried to take a shower, we realized there was no hot water. We called reception, explaining the urgency, but their first suggestion was to use the public sauna facilities—not a reasonable solution. When we objected, they initially said there was nothing they could do. Only after insisting did someone come to check, confirming what we already knew: there was no hot water. We later learned that the hotel was aware of similar issues in multiple rooms. Eventually, they moved us to a different room with hot water, but it was smaller, had no air conditioning, and had smaller windows. No apologies were made at any point. Before heading to dinner, I requested to speak with the hotel manager regarding compensation. I understand that technical issues happen, but it's the hotel's responsibility to handle them properly. When we returned, the night shift staff admitted that hot water issues had been affecting multiple rooms and that no technician had been called. The next morning, I went to the reception again to speak with the manager, only to be told that no manager was available on Sundays. The receptionists refused to discuss compensation. To make matters worse, as we left, we overheard them laughing about the situation. After a while, one of the staff members came after us and handed us two drink vouchers—too little, too late. We never received any follow-up, no attempt from management to address the issue, and no proper resolution. This was one of the worst customer service experiences we've had. While the architecture is worth seeing, I strongly recommend avoiding this hotel. Visit their bar if you're curious, but don’t stay here.