Holiday Inn Express London - Heathrow T5

Our room has a very strange smell, and we can smell smoke. The windows cannot be opened at all. There is no ventilation system, and the air conditioning is broken. Even without turning it on, the room is still very hot. We went to the reception to inquire about the situation, but their service attitude was extremely poor, and they were very unfriendly in their tone. The supervisor was the same. We have stayed at different Holiday Inns for five days, and this one is the worst and most unprofessional.

Good Hotel close to Heathrow.Large Carpark,but charge a bit steep at £16 a night.However the low room rates compensate a little for that. The rooms are large,with all the usual amenities,and serviced every day. The bonus is the free Breakfast,which is very welcome,and a bit surprising with the Room rates being so competitive. Also a decent restaurant,with reasonable prices. Overall,a good quality Hotel,at a very reasonable price,in a good location.

Hotel is clean and functional ideal for a stopover. Good hot buffet breakfast for a budget hotel. Car parking is expensive at £16 for an overnight but it’s very convenient for the hotel. There does not appear to be a Hoppa bus for the holiday Inn express at terminal 5 which is a bit of a pain. We took a taxi but there is a London bus service a short walk from the hotel.