Hotel Kölner Hof Refrath

Absolutely shocking booked 2 rooms in January for family. Given one room in annex one in main building. Youngest 5 husband elderly. No one to resolve. Room very tired. Towels like cardboard. Hell trying to get in. No breakfast left at 6.30 to early

I booked this hotel for myself and my family to stay for 1 night to break up our journey from Prague back to the uk. I reserved a double room for 2 adults and 1 child. We didn’t arrive till late, 21.30 to be exact and we were all very tired from a long journey. When we arrived, no staff, left with a code to enter property. When we entered the room there were two single beds. We rang the number available and spoke to the owner and he told me that was the only room left and no other rooms available as fully booked, his attitude was terrible. So me and my partner had to ring round other hotels to try and get a room at half nine in the evening on a Saturday evening. We rang 4 hotels and they were fully booked. Absolutely shocking service, very dated hotel and terrible surroundings. This man does not deserve business with this terrible attitude and leaving a family stranded with no bed for the night. PLEASE AVOID

Nice hotel Very calm and relaxing hotel. Very nice will definitely come back .

Warm & welcoming Clean & tidy with good choice of continental breakfast. Easy to follow instructions for late check in.

I had a nice stay

Sono stato in questa struttura con dei colleghi durante il periodo della fiera di Colonia . Abbiamo prenotato il pernottamento e la colazione era a pagamento ; 10€ al giorno che per 2 colazioni fa 20€ . Al momento di andare via sono andato in reception e ho consegnato i 20€ in contanti per poi scoprire , ormai in aeroporto che un mio collega aveva anticipato i soldi per tutti il giorno prima . Ho mandato una mail alla struttura allegando anche lo scontrino del pagamento del collega e chiedendo un bonifico dei 20€ pagati doppiamente ma ovviamente non ho ricevuto nulla ........bella serietà .....complimenti