Hordaheimen Hotel

We have stayed in many Best Western’s but the Best Western Plus Hotell Hordaheimen was not at all what we expected. The hotel has been modernised and so nothing like the hotel portrayed in the photos which are years out of date. Old photos show easy chairs in the rooms, there are non. Description states tea and coffee facilities in the room there are non. Suspect that breakfast is being reheated from day before. Breakfast starts at 7am and yet at 7am on the 15th all of the serving dishes were semi full with what should have been piping hot freshly produced food but it was just above room temperature. The cast iron dishes weren’t even warm. The bread which was already cut open from the day before still had an open stale end on it which had gone a bit crispy. It certainly was nothing for the hotel to be proud about. Our first two nights were in a room on the 3rd floor and we had the misfortune on our 2nd night to be woken up by dirty water gurgling out of our shower drain and filling up the shower then running over the bathroom floor. The room was stinking and we had to vacate early in the morning and wait for an alternative room to be ready. Our 2nd room on the 5th floor was much better although still no tea tray or easy chairs. During the evening It seemed as if the hotel’s public bar was in the adjacent room judging by drunken shouting and banging on the walls which I’m sure the ‘adolescents’ thought was great fun! This went on until about midnight. It’s a pity the hotel doesn’t police antisocial behaviour for the benefit of other guests. As regards the dirty bathroom, my wife did ask the reception desk to refund our second night, twice, but this appears to have fell on conveniently deaf ears. We did like one thing about the hotel and that was the comfortable beds but poor customer service and the food offering has definitely let you down, badly! I would have preferred to have written a much a ‘kinder review’ but in all honesty it wasn’t possible, some of the basics just fell way too short of the mark!

One of the worst stay experiences: - Elizabeth at reception was one of the worst host that we ever met, very rude and clearly racist! We have never seen anyone that unprofessional in the hospitality industry - water logging in the bathroom. No one cares to even check and fix - recently refurbished, however poorly managed Will never stay or recommend this hotel to anyone! Rated 1 out of 5

Hotel agréable , manque un parking -par contre, vous trouverez un parking payant juste à côté, payant même la nuit, le personnel est pour la plupart aimable il est bien situé par rapport aux commerces il est à coté d'un grand parc,

Super bonne intention avec des pétales de roses 🌹 🌹 🌹 literie d'enfer 😴🤗 cadre et service au top ! Par contre propreté à voir ! Nous avons poussé les canapé du salon et il y avait un paquet de cacahouète et du plastique d'emballage ! A part ça, rien à dire !🙂

Nous avons réservé une chambre pour 3 adultes et nous sommes retrouvés avec une chambre pour 2 dans un lit de 140 après un check-in mal aimable. Nous sommes redescendus pour demander à changer de chambre ou avoir un lit d'appoint. La réceptionniste avait changé, c'était son premier jour. Nous avons découvert une dizaine de clients qui attendaient leur chambre toujours pas prête à 16h00. Certains attendaient depuis plus de 2h. Est ensuite arrivé un réceptionniste très désagréable qui n'écoutait pas nos demandes. L'histoire a duré 2h après un scandale pour nous retrouver dans la même chambre minuscule avec un lit d'appoint. Notre journée était ruinée. Nous avions réservé 2 nuits et avons décidé de partir après une nuit. Malgré les problèmes et nos requêtes aucun remboursement ne nous a été accordé par des arguments fallacieux et malhonnêtes. A fuir et à faire savoir.