Saint James on Venice

Very clean place, big rooms and helpful staff Coming back soon Breakfast was so good Felt very comfortable

Comfortable and Clean Room, Tasty Breakfasts, Polite Staff, Centrally Located, Overall a pleasant stay.

Very lovely colonial building with exquisite stained glass windows. The bed was comfortable with cotton sheets.However. At the intersection of Innes and Venice Roads, sleeping was tricky - and made more difficult by drivers of cars with multiple exhaust pipes. Staff were friendly and helpful, though not particularly well-trained. Although this establishment is halaal - alcohol was being smuggled in.

Nice old converted house. Good neighbourhood. Check in staff not available when I arrived despite being at a time they were meant to be there. Found a security guard who suggested I call the duty manager who was not on site - security guard let me in to room. Left after a few days while only ever having seen the security guard and occasionally someone on reception, who was not particularly helpful.

The Staff are very friendly and helpful. The location is very safe and close to all amenities. Just a revamp of the place would be nice. New lines to the breakfast menu would be awesome. Cutlery and microwave should be in each room.

Good Day I would like to share my experience about Saint James on Venice. I booked at Saint James on Venice on the 5th of December 2024. When I booked the room on the 3rd of December I advised the lady that I would like a room with a shower. On the day of my arrival after a long and tiring flight, we arrived at Saint James on Venice at 10pm.They placed me us in room 15. I had to climb these stairs with my old mother and was placed in a room with a bathtub. I am a regular customer at Saint James on Venice however I will not book here again and I will not recommend anyone to stay at Saint James on Venice. The service is poor and pathetic. When I asked for a refund so that I could find my mum and I alternate accommodation, I was told that they would place me in another room however the lights were not working. I would also like to add on the fact that we were placed in a room with a shower downstairs however the lights didn’t work and the air conditioner dripped on our heads the entire night. It was around 1am and we were unable to sleep due the fact that the water from the air conditioner kept dripping on our heads. This is absolutely ridiculous. No one will be able to stay in this room.It is extremely hot and one cannot sleep without the air conditioner on. I put a pillow and in an hour the pillow was soaking wet. I emailed managed at Saint James on Venice with my complaint and was advised on the 6th of December that they will compensate me for 1 nights stay as the level of service was not up to standard. It’s a month later and I haven’t received anything. I would not advise anyone to stay here.