Viren M
ngày 9 tháng 12 năm 2024
Taj Bentota needs to update & upgrade their property to live upto the brand of Taj Hotels group. The Location is excellent and while the staff are trying to do their best for guests, the infrastructure & interiors need to be upgraded. For the price being paid, other hotels in the vicinity provide better value for money and internal ambience. I had requested on the very first day for my room closet clothes hangers to be replaced as they were rusted and could spoil my clothes that I had to hang on them. However, despite 2 reminders, they were never changed. This is not expected from a Taj group property. Breakfast area staff is very helpful. When I first checked-in, my assigned guest room main door card lock system did not work and hotel staff had to call engineering person to solve. However, it could not be resolved and after few hours I had change rooms. Not the best way to start one’s first stay at a hotel.
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