marcelo66_13
ngày 16 tháng 4 năm 2025
First Day at the Hotel (Out of a Total of 15 Days) Upon arrival, we were able to check in early at 12 PM instead of the standard 3 PM, which was a pleasant surprise. Rooms and Facilities The room is very nice and recently renovated. It’s located on the ground floor, which is fine—this is what we paid for, including a garden view. Unfortunately, there's no direct access from the terrace to the garden or beach, which is a pity. The hotel itself looks good, though parts of the garden seem a bit neglected. Beach and Pool There’s a nice, clean beach in front of the hotel. However, there are no hotel sunbeds on the beach—only in the garden, and even there, not enough. The same goes for the pool area, where sun umbrellas are limited. Dining – All Inclusive? Not Really. We paid extra for the all-inclusive option, which was significantly more expensive than half or full board. Despite checking in at 12 PM, we didn’t receive our wristbands until 3 PM—which is quite unusual. Typically, it's the other way around. Meals are only available buffet-style in the main restaurant for breakfast and lunch. It’s a shame, as the à la carte menu looks quite appealing. Dinner is possible at two other à la carte restaurants, but without options like king prawns or lobster, which is disappointing. Surprisingly, there’s only one bar in the hotel, located at the reception. There’s no actual pool bar—only a waiter who brings drinks from the restaurant. After waiting 1.5 hours for a menu (and asking three times), we received it, but no one ever came back to take our order. I genuinely don’t understand how this system works. What the hotel calls a “pool bar” simply doesn’t exist. The Shack, another venue, is only open for dinner, so it doesn’t offer any daytime seating either. During the day, there are no snacks available under the all-inclusive package. We normally skip lunch and prefer to grab a light snack later on, but don’t expect that here. The drink selection is also extremely limited. Despite a huge number of cocktails listed on the menu—both alcoholic and non-alcoholic—only four non-alcoholic cocktails are included in the all-inclusive plan. Really? At a 5-star hotel? No milkshakes, no smoothies... This is worse than a €300-per-week hotel in Egypt. Why not just set a price limit per drink within the all-inclusive package? The current system makes no sense. Final Thoughts The hotel is in a stunning location with breathtaking surroundings. However, the all-inclusive experience is comparable to a 3-star hotel at best. The number of places where you can actually use the all-inclusive benefits is practically zero. We came here to relax after a demanding work season and chose this hotel carefully, but unfortunately, it’s far below our expectations. Next time, we’ll definitely return to Anantara or Heritance.
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